Operations Specialist, Remote Assistance

DoorDash USA•Tempe, AZ

4d•Remote

About The Position

DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation to transform last-mile logistics. This role involves managing robots on public roads and providing feedback for system improvements. The position requires flexibility in hours and days, ranging from 6 AM to 11 PM, Monday through Sunday. The Operations Specialist will report to the shift lead and be crucial in ensuring smooth operations.

Requirements

2+ years of autonomous and/or robotics operations background experience.
Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar.
Ability to communicate via Slack clearly and effectively, both in writing and verbally.
Self-motivated, quick to learn, and able to perform well under pressure.
Well-organized and attentive to detail.
Foster a strong safety culture by ensuring operations are safe and efficient.
Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Responsibilities

Foster a culture of safety, inclusivity, and open communication within the team.
Become proficient in the software used for Remote Assistance operations.
Support robots by using our remote system to efficiently address their needs.
Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.