Operations Specialist, Remote Assistance

DoorDash USATempe, AZ
Remote

About The Position

DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation to transform last-mile logistics. This role involves managing robots on public roads and providing feedback for system improvements. The position requires flexibility in hours and days, ranging from 6 AM to 11 PM, Monday through Sunday. The Operations Specialist will report to the shift lead and be crucial in ensuring smooth operations.

Requirements

  • 2+ years of autonomous and/or robotics operations background experience.
  • Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar.
  • Ability to communicate via Slack clearly and effectively, both in writing and verbally.
  • Self-motivated, quick to learn, and able to perform well under pressure.
  • Well-organized and attentive to detail.
  • Foster a strong safety culture by ensuring operations are safe and efficient.
  • Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Responsibilities

  • Foster a culture of safety, inclusivity, and open communication within the team.
  • Become proficient in the software used for Remote Assistance operations.
  • Support robots by using our remote system to efficiently address their needs.
  • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
  • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

Benefits

  • premium healthcare
  • wellness expense reimbursement
  • paid parental leave
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service