Operations Specialist, Remote Assistance

DoorDash USA•Dublin, CA

5d•$24 - $35•Remote

About The Position

DoorDash Labs is seeking motivated individuals to manage robots on public roads and provide feedback for system improvements. This role involves public road testing and requires flexibility for other tasks as needed. The Operations Specialist will report to the shift lead and be crucial in ensuring smooth operations. The role requires flexible hours/days, ranging from 6 AM to 11 PM, Monday through Sunday.

Requirements

2+ years of autonomous and/or robotics operations background experience.
Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar.
Ability to communicate via Slack clearly and effectively, both in writing and verbally.
Self-motivated, quick to learn, and able to perform well under pressure.
Well-organized and attentive to detail.
Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Responsibilities

Foster a culture of safety, inclusivity, and open communication within the team.
Become proficient in the software used for Remote Assistance operations.
Support robots by using our remote system to efficiently address their needs.
Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.
Foster a strong safety culture by ensuring operations are safe and efficient.