Operations Specialist (Day Shift)

Crisis24•Boca Raton, FL

4d•Onsite

About The Position

The Operations Specialist will serve as the primary point of contact between clients, vendors, and other teams, coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow. This role involves requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally. The specialist will also support GSOC managers with presentations, security operation plans, risk assessments, and executive summaries, while managing travel and logistics for agents and drivers. Responsibilities include answering phone calls, preparing various client-facing documentation, coordinating logistical communication, reviewing client requests and contracts, monitoring project timelines, ensuring compliance with safety standards, resolving operational issues, and maintaining operational records.

Requirements

Bachelor’s degree or equivalent military experience
Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
Competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
Willingness to sign an NDA and maintain strict confidentiality
Effective communication skills, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Ability to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
Demonstrated history of effective conflict resolution skills
Ability to attend training events that fall outside normal work hours
Must undergo and meet company standards for background and reference checks, and drug tests if required
Regular computer usage
Ability to handle multiple tasks concurrently
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
Frequent sitting and/or standing

Nice To Haves

Bachelor’s degree in a related field is strongly preferred.

Responsibilities

Serving as the primary point of contact between clients, vendors, and other teams.
Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
Answering phone calls and disseminating the information to relevant parties.
Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
Ensuring compliance with safety standards, operational directives, and national and regional regulations.
Resolving operational issues, client concerns, and service satisfaction matters.
Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.