Operations Specialist - Further

The Job Sauce•New York, NY

4d•Onsite

About The Position

Further is seeking a mid-level Operations Specialist to manage and scale internal systems and processes. This role involves hands-on responsibility for tools, workflows, and compliance operations. The specialist will manage key systems like Jira Service Management, Rippling, and reporting tools, support compliance readiness, and drive process improvements. This position requires cross-functional collaboration to ensure efficient handling of operational requests and scalable systems as the company grows. The role emphasizes Radical Ownership, accountability, urgency, and results, making it ideal for individuals with prior operations, systems, or technical support experience looking for broader ownership in a fast-growing SaaS environment. This is a 4-day per week, in-office position at the Pencilworks office in Brooklyn, New York.

Requirements

3-5+ years of experience in operations, systems, IT operations, technical support, or a related role.
Experience owning internal tools or workflows (not just supporting them).
Working knowledge of SQL and comfort querying data for reporting and analysis.
Familiarity with SaaS tools, access management, and system integrations.
Strong problem-solving skills and comfort operating in ambiguous environments.
Ability to take ownership, prioritize effectively, and follow through independently.
Clear communicator who enjoys partnering cross-functionally and documenting processes.

Nice To Haves

Experience with Jira Service Management, Rippling, Metabase, or similar tools.
Exposure to compliance frameworks such as SOC 2, HIPAA, or audit processes.
Experience working in a fast-growing SaaS or startup environment.
Experience with automation, scripting, or systems integrations.

Responsibilities

Own and manage Jira Service Management workflows across all functions including ticket intake, prioritization, SLAs, and documentation.
Support and maintain internal systems such as Rippling, Metabase, and Snowflake, ensuring reliability, access accuracy, and scalability.
Independently build and maintain SQL-based reporting to support internal teams and leadership.
Identify, design, and implement process improvements and automations to reduce manual work and operational friction.
Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation.
Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.
Create and maintain clear SOPs and documentation for owned systems and workflows.
Communicate progress, risks, and recommendations clearly to stakeholders.