Operations Specialist

Snapdocs • San Francisco, CA

3d • Remote

About The Position

The Operations Specialist is a skilled contributor on Snapdocs' User Operations team — executing the scheduling, support, and order management workflows that keep our platform running smoothly for lenders, title companies, and notaries. This role requires deep operational knowledge, strong judgment, and consistent quality in a high-volume environment.

Requirements

• 1–3 years in operations, scheduling, or customer support.
• Strong organizational skills and attention to detail in a high-volume context.
• Professional communication — written and verbal — with users across the mortgage ecosystem.
• Comfort with Zendesk, Google Workspace, and platform-based workflow tools.
• Reliable, consistent, and quality-focused.
• AI fluency is a core expectation at Snapdocs. Every team member is expected to actively use AI tools to do their best work — not occasionally, but as a genuine part of how work gets done here.
• Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier — not as a novelty.
• Understand how AI can accelerate the work of your specific function and proactively apply it.
• Stay current on AI developments relevant to your role and identify new applications that create leverage for your team.

Nice To Haves

• Experience in mortgage, title, or notary operations a strong advantage.

Responsibilities

• Execute notary scheduling assignments — matching notaries to signings based on geography, availability, and customer requirements.
• Manage order updates, customer inquiries, and issue resolution via Snapdocs' platform and support tools.
• Proactively communicate with lenders, title companies, and notaries to ensure each signing is completed successfully.
• Resolve common operational issues within established escalation guidelines.
• Meet individual SLA, quality, and productivity targets consistently.
• Support shift leads and managers with reporting and special projects.
• Contribute to team knowledge through documentation and peer support.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off
• 10 Sick Days
• Summer & Winter Break (~1-week each)
• 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life Insurance
• Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed