Operations Specialist

STG•Bensenville, IL

About The Position

STG Logistics is a provider of managed and extended port-to-door outsource services, with nationwide drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations. The Operations Specialist serves as a key point of contact for customers and internal teams, supporting the day-to-day coordination of transload and Container Freight Station (CFS) operations. The role helps facilitate customer load plans, communicates operational updates, and collaborates across business units to meet customer needs efficiently and effectively. The ideal candidate is organized, customer-focused, proactive, communicates well, and can manage multiple priorities in a fast-paced logistics environment. This position involves coordinating customer requirements and operational needs, monitoring daily activity, supporting service execution, maintaining accurate records, responding to inquiries, and helping resolve service-related issues. The role also uses Microsoft Excel to prepare and maintain reports, spreadsheets, and operational documentation. STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

Requirements

High school diploma or equivalent required.
Strong organizational skills and ability to prioritize and manage multiple tasks simultaneously.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to accuracy.
Ability to identify issues and work collaboratively toward effective solutions.
Customer-focused mindset and passion for delivering exceptional service.
Self-motivated and team-oriented, with the ability to work effectively in a fast-paced environment.
Ability to build and maintain positive working relationships with customers and internal teams.

Nice To Haves

Associate's or bachelor's degree preferred.
Experience in customer service, logistics, transportation, operations support, or a related field preferred.

Responsibilities

Serve as a primary point of contact for customers regarding transload and CFS activities.
Collaborate with internal STG business units to coordinate customer requirements and operational needs.
Assist in organizing and implementing customer load plans and logistics solutions.
Communicate shipment and load status updates to customers and internal stakeholders.
Monitor daily operational activity and help resolve service-related issues in a timely manner.
Maintain accurate operational records and update systems in accordance with company standards.
Respond to customer inquiries and provide timely, professional support.
Monitor and manage email communications to ensure requests and issues are addressed promptly.
Prepare and maintain reports, spreadsheets, and operational documentation using Microsoft Excel.
Work with operations teams to support service execution and meet customer expectations.
Identify opportunities to improve processes and enhance the customer experience.