Operations Specialist

PGA Tour Superstore•Roswell, GA

2d•Onsite

About The Position

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer you the opportunity to earn competitive pay as you pursue your passion into a lasting golf or tennis career. Position Summary We are seeking an experienced, empathetic, dependable, team-oriented customer service professional to join our Customer Care Team. Using creative, ‘out of the box’ thinking, this person will do whatever it takes to exceed the customers’ expectations and deliver a truly remarkable service experience. Collaborate with Customer Care Specialist to resolve customer problems that have been escalated to the Operations Team. Only individuals with an outstanding work ethic, entrepreneur spirit and “customer-first” mindsets need apply.

Requirements

High School Diploma or GED
Min 2 years of call center / or relevant customer service experience
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast pace environment
Ability to multi-task using technology while handling calls
Strong listening and interpersonal skills.
Must possess strong verbal and written communication skills and can communicate cross-functionally.
The idea candidate will have the ability to convey compassion and care verbally or written.
Advanced computer skills with a working knowledge of Microsoft Office, Outlook, and Internet
Must have the ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
Must be able to stand or sit for extended periods of time.
Availability to work varied shifts inclusive of - evenings, weekends, and holidays

Nice To Haves

Knowledge of the golf and tennis industry, a plus
Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, a plus

Responsibilities

Deliver a consistent customer experience by providing efficient and timely resolutions.
Resolve internal and external customer problems with online orders, special product order (SPO) & vendor shipments.
Research and resolve customer questions utilizing multiple systems simultaneously.
Trouble shoot in partnership with store leadership and outside vendors to research and find solutions to the common/unique problems.
Collaborates with Customer Service Specialists and communicates with other business partners including store leadership to achieve company goals.
E-Commerce order management both domestic and international.
Support store Studio experience from scheduling appointments, gathering key details for Golf Club Fitter and order management ownership post sale.
Generate FedEx intercepts, return authorizations and/or claims, as necessary.
Communicate website issues to E-Commerce team as necessary for quick resolution.
Assist in gift card sale activation, history look-up, Identify and assist in the fulfillment of periodic marketing promotions.