Operations Specialist Operations Specialist (Thurs-Sun 6p - 5a)

Momentum Transportation•Jacksonville, FL

About The Position

The Operations Specialist – Weekends position maintains after-hours and weekend operations on behalf of the company, taking responsibility for ensuring customer requirements are met. The position works Thursday through Sunday, 6 p.m. to 5 a.m. The role schedules and dispatches trucks, coordinates with transportation providers, monitors shipments from pickup through delivery, communicates service issues, and maintains transportation management and operations systems. It prioritizes work affecting quality and service, resolves problems, and uses industry and company systems, procedures, reference materials, and industry knowledge to process client shipments. The position requires consistent attendance, professional behavior, and flexibility to work overtime as needed.

Requirements

High school diploma or GED.
Fluent in English.
Proficiency with computers and Microsoft Office applications.
Excellent data-entry and keyboarding skills.
Strong interpersonal skills to interact effectively with carriers and drivers.
Excellent problem-solving skills and ability to seek alternative solutions.
Self-directed, able to show initiative, and able to work independently.
Organizational and time-management skills.
Understanding of the basic concept of supply chain.
Ability to work as part of a team and under pressure.
Strong attention to detail and excellent follow-up.
Excellent written and oral communication skills.

Nice To Haves

AS400 experience.
College degree.
Experience in supply chain, logistics, or the transportation industry.

Responsibilities

Accurately and promptly schedule and dispatch trucks to ensure product flow meets customer demands.
Negotiate with transportation providers to obtain the best rates and service.
Monitor shipments from pickup through delivery and provide accurate, up-to-date shipment information through tracking and tracing.
Communicate service issues to appropriate internal and external personnel and departments.
Update and maintain transportation management and operations systems.
Prioritize tasks and workload to focus on issues that directly affect quality and service performance.
Adhere to company standards for customer satisfaction, accuracy, and timeliness.
Identify problems proactively and implement appropriate solutions promptly.
Provide complex problem resolution and guidance to others.
Use specialized industry and company computer systems and procedures, reference materials, documentation, and industry knowledge to process client shipments.
Maintain regular, timely, and consistent attendance.
Work overtime as needed.
Consistently demonstrate professional behavior.