NAM OM&U Operations Specialist

GE Vernova • Schenectady, NY

4d • $78,800 - $131,200 • Onsite

About The Position

We are seeking a detail-oriented and collaborative Operations Specialist to provide comprehensive support to the Customer Performance Directors and the broader Customer Performance Management organization. This role will be instrumental in driving the Customer Performance transformation by enhancing data management capabilities, streamlining customer reporting, and establishing standard work across the organization. The ideal candidate will provide operational rigor to help our leadership team maintain consistency and drive excellence in how we support our customers.

Requirements

• Bachelor’s degree in Business, Operations, or a related field; or a high school diploma / GED with relevant experience.
• Experience in operations, data management, project coordination, or a related support role.
• Demonstrated ability to manage data, generate reports, and improve administrative or operational processes.
• Strong organizational skills with an ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.) and data visualization tools.
• Strong communication skills and the ability to work effectively within a matrixed team environment.

Nice To Haves

• Experience in the power, energy, or industrial services industry.
• Familiarity with Lean methodologies, continuous improvement, or process mapping.
• Strong analytical mindset with a focus on attention to detail and data integrity.
• Project management experience or certification.

Responsibilities

• Provide direct support to Customer Performance Directors to ensure operational consistency and high-quality reporting.
• Maintain and improve data management systems to ensure accuracy, transparency, and accessibility of key performance metrics.
• Develop and streamline reporting templates to provide leadership with actionable insights regarding customer outcomes.
• Support the development and maintenance of operational dashboards to track project health and contract performance.
• Partner with the Customer Performance team to define and implement standard work protocols.
• Establish and document standard operating procedures to ensure uniform execution across the organization.
• Support the Customer Performance transformation roadmap by identifying areas for process simplification and waste reduction.
• Assist in the rollout of new processes, ensuring team alignment and adherence to established standard work.
• Act as a key operational resource for the Customer Performance Management organization.
• Facilitate the collection and aggregation of performance data for recurring customer report-outs.
• Help maintain operational rhythms, ensuring that key performance reviews are scheduled, prepared for, and documented effectively.
• Collaborate cross-functionally to ensure that operational processes support the overarching goals of the Customer Performance organization.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level