Operations Specialist

WM•Asheville, NC

33d•Onsite

About The Position

At WM, the Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers and assists in coordinating all aspects of daily operations. This role is crucial in troubleshooting and resolving safety, service, and operational issues, maintaining and distributing department-related information, and communicating with supervisors and managers about operational matters. The Operations Specialist also acts as a proxy for KRONOS for daily updates for drivers and helpers, utilizes Microsoft Suite and other software for tasks like procurement, time and attendance, safety incidents, and contract labor management, and assists with payment processing and financial tasks. Additionally, they support the implementation of operational projects, communicate with customers regarding service issues, and inform employees about scheduling and work assignments.

Requirements

High School Diploma or GED (accredited).
No prior work experience.
Must be at least 18 years of age.
Legally eligible to work in the country where the position is located.

Responsibilities

Assists in troubleshooting and resolving safety, service, and operational issues.
Maintains and distributes department related information on a daily basis.
Communicates with other supervisors and managers about operational issues.
Maintains the office and is the proxy for KRONOS for all daily updates for drivers and helpers.
Uses Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor.
Assists with the processing of payments and other financial tasks as necessary.
Assists in the implementation of operational projects as needed.
Communicates with customers about service issues as needed.
Communicates with employees about scheduling and work assignments as needed.