SPD - Operations Specialist

EQI • Westlake, OH

30d • Onsite

About The Position

The Demand Planner, based in Cleveland, Ohio, is responsible for ensuring products are delivered to customers on time while providing best-in-class customer service. This position reports to the Sr. Operations Specialist as part of the Operations Team at EQI Specialty Products Division. Success in this role requires a high level of coordination throughout the organization, especially with EQI Specialty Products Division’s Account Managers, Engineers, and global staff involved in Production Control and Logistics.

Requirements

• 2-3 years of relevant customer service and/or logistics work experience
• Demonstrated high level of interpersonal skills
• High level of analytical skills utilizing data from multiple sources
• Computer skills and working knowledge of Microsoft Office products, including proficient skills in Microsoft Excel
• High standards of accuracy and precision
• Proficient oral and written communication skills
• Ability to exercise independent judgment is required
• Ability to effectively organize and plan
• Ability to travel (US and International) an estimated 5% or as needed
• EQI operates globally, at times this will necessitate availability beyond EQI’s standard office hours

Responsibilities

• Acts as the main point of contact for daily communication with EQI Specialty Products Division’s customers regarding orders, shipments, and customer forecasts
• Responsible for maintaining inventory levels based on customer forecasts, min/max parameters, and special seasonal considerations such as Lunar New Year
• Reviewing and analyzing customer forecasts and demand plans, with a focus on optimizing inventory for EQI Specialty Products Division relative to forecast
• Monitoring inventory stock levels in relation to EQI Specialty Products Division’s strategic inventory objectives
• Maintaining and performing to customer commitments
• Submitting requisitions for purchase orders based on customer demand analysis
• Placing purchase orders with EQI Specialty Products Division suppliers
• Providing value-added customer interactions related to forecast management and purchase order changes
• Placing ad hoc customer orders as needed
• Plans and monitors shipments from suppliers to customers, including oversight of freight handling, container quality, and functionality
• Serves as the first point of contact for customer concerns, including: Stock levels/timeliness, Damage/claims, Consolidation, Freight/inventory costs
• Develop reports and programs with warehouse to help meet customer schedules
• Proactively communicating with customers and suppliers to achieve on-time delivery
• Responsible for developing and maintaining customer “part file” data within EQI Specialty Products Division’s ERP system, including: Item master and customer detail, Open foundry purchase orders, Sales orders and forecasts, Maintenance of the purchase order summary
• Creates and maintains reports as requested by customers, including: Open purchase orders and shipping reports, Expedite reports, Warehouse inventory and scheduling reports
• Other duties as assigned by the Sr. Operations Specialist

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance to support the health needs of employees and their families.
• 401(k) with Company Match: Competitive retirement savings plan with employer matching contributions to help employees build long‑term financial security.
• Flexible, Unlimited Paid Time Off: An unlimited PTO policy designed to promote work–life balance and allow employees the flexibility they need for rest, personal time, and family commitments.
• Positive and Collaborative Work Environment: A culture that values teamwork, integrity, continuous improvement, and open communication.
• Wellness Programs: Access to a range of wellness initiatives that promote physical and mental well‑being including an EAP program and options for maintaining a healthy lifestyle with gym reimbursement
• Global Growth Opportunities: The chance to work for and grow with an expanding international organization, with exposure to global teams, perspectives, and career development pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed