Operations Specialist

Yugo•,

54d•$78,000 - $82,000•Hybrid

About The Position

As an Operations Specialist with Yugo, you'll play a crucial role in providing on-site troubleshooting and support across our portfolio of properties. Your focus will be on building trust with on-site teams while working closely with Regional Property Managers to assess and resolve issues that impact property performance within your region. Your efforts will directly contribute to enhancing operational efficiency and delivering exceptional property results.

Requirements

Bachelor’s degree or equivalent; or five to ten years related experience; or equivalent combination of education and experience
Two years regional property manager level experience preferred including prior experience overseeing multiple apartment properties
General knowledge of all areas of successful multifamily property management
Relevant experience running a property, even better at a university/college
Travel up to 90%, including overnight and multi-day trips to multi-state location
Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws required
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
Experience within a fast paced, target driven environment with strong focus on sales and marketing
Be proficient in working with technology and adaptable to online systems
Driver’s license required
Carbon Literacy Certification or willingness to undertake training

Nice To Haves

Certificate or license in property management preferred
Experience with RealPage property management software, preferred

Responsibilities

Provide on-site troubleshooting and support for property management needs, including filling vacant positions and assisting with new hires.
Travel extensively, up to 90% of the time, with extended on-site stays averaging three weeks.
Conduct assessments of property performance and market conditions to identify areas for improvement.
Develop and execute action plans based on formal assessments in collaboration with Regional Property Managers (RPMs).
Submit detailed reports on goals, actions taken, and outcomes upon assignment completion.
Train and coach on-site staff using job shadowing and hands-on techniques.
Lead by example in performing on-site office tasks.
Participate in interviewing, hiring, and training new team members.
Maintain regular communication with RPMs, VP of Operations, and Director of Leasing and Marketing.
Support the VP of Operations with ad-hoc projects when not on assignment.
Build productive relationships with corporate teams and ensure compliance with company policies.
Stay updated on property management practices and ensure compliance with all applicable laws
Oversee the implementation of company policies and ensure consistent adherence across all sites.
Assist in monitoring property financials and performance metrics to identify improvement opportunities.
Provide feedback and recommendations to improve operational efficiency and property outcomes.
Address urgent property issues by working closely with on-site teams to resolve challenges quickly.
Assist with special projects, property audits, and other operational needs as directed by leadership.