Operations Specialist (1st Shift)

Marleylilly•Greer, SC

4d•Onsite

About The Position

The Operations Specialist performs production activities to initiate, create, complete, and fulfill customer orders while maintaining high-quality standards. The role may involve work across multiple production departments as business needs change, and employees must be open to cross-training. Production work includes following standard operating procedures, checking orders for accuracy and quality, communicating delays or problems, and following preventative maintenance procedures. Department assignments may include cleanup and quality control; inventory picking, induction, and replenishment; fulfillment and shipping; graphics, engraving, and heat press; or preparing and photographing blooper products for the website. The position is based at the company’s headquarters in Greer, South Carolina, in office, manufacturing, and warehousing environments. It requires using a computer, lifting up to 50 pounds, standing and walking for extended periods, and working in varying weather conditions and temperatures. Duties may require overtime, including nights and weekends.

Requirements

Demonstrated accuracy, thoroughness, and attention to detail, with the ability to monitor work quality and apply feedback.
Ability to meet productivity standards, complete work promptly, work efficiently, and stay on task.
Interpersonal skills, including listening without interrupting, working through conflict, and remaining open to others’ ideas.
Clear verbal communication, including listening, seeking clarification, and responding to questions.
Consistent attendance and punctuality, adherence to the company attendance policy, and notification to management about tardiness or absences.
Respectful and ethical conduct, keeping commitments, following policies and procedures, and accepting responsibility for actions.
Ability to organize time and work, follow instructions and management direction, and complete tasks on time or communicate an alternate plan.
Professionalism and the ability to respond well under pressure and treat others respectfully.
Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to lift up to 50 pounds at a time.
Ability to work in varying weather conditions and temperatures in warehouse, manufacturing, and office areas.
Ability to stand and walk for extended periods.
Ability to work overtime, including nights and weekends, when duties require it.

Responsibilities

Produce customer orders by following established standard operating procedures.
Communicate delays or problems that may prevent an order from being completed.
Maintain organizational quality standards during production and verify order quantities, placement locations, garment types, and other order details.
Follow preventative maintenance procedures.
Be open to cross-training and working in other departments as business needs change.
Inspect personalized products for correct letters, colors, sizes, and item types, and check for damage or defects.
Clean up embroidered or customized orders by clipping threads and removing stabilizer or topping, then fold and package items presentably.
Print and sticker individual orders, pick items from inventory, and transport them to the appropriate personalization department.
Prioritize older orders and verify picked items have the correct size, color, type, and labels.
Restock empty inventory locations, repackage items as needed, and promptly notify managers or team leads when items cannot be found.
Induct raw-goods inventory and completed customer orders into the system.
Scan, print, and sticker unmarked inventory received from the warehouse; transport it to appropriate overflow or pick locations; and put away boxes and pallets.
Monitor overstock and pick-location inventory levels, notify managers when warehouse replenishment is needed, and refill pick locations from overstock.
Assist with inventory projects and audits, and keep inventory racking clean and organized.
Pick customer orders, verify they are complete, package them appropriately, and select shipping methods and labels based on weight and size requirements.
Prepare and complete items using engraving and heat-press processes; operate small jewelry machinery and computer programs; and prepare sheets and vinyl for pressing.
Work with team members to add blooper products to the website, photograph products, suggest improvements, track personal productivity, maintain product quality, and make judgments about whether products meet quality standards.
Meet productivity and quality expectations, follow company policies and safety procedures, and complete assigned work reliably.
Work overtime when required, including nights and weekends.