Operations Specialist

Red Bull•Concord, NC

8d•Onsite

About The Position

The Operations Specialist is responsible for developing, analyzing, and maintaining processes and standard work for Red Bull North America distribution facilities. This person will create, document, and implement clear and concise operational procedures. They will also own the development and ongoing maintenance of warehouse key performance indicators (KPIs) and metrics that measure progress, throughput, and productivity. In addition, they will be solely responsible for tracking, conducting root cause analysis, and reporting on process quality incidents. This role is also expected to produce reports and actionable insights through data analysis and will spend significant time implementing and supporting business-critical projects.

Requirements

6+ years of relevant experience, or at least two years of industry-related experience with a bachelor’s degree.
Experience in an analytical role and in project management.
Strong ability to communicate effectively with stakeholders at all levels of the organization.
Strong knowledge of Microsoft Office (Excel, Outlook, Word, etc.).
Able to manage multiple tasks simultaneously and consistently meet deadlines and deliverables.
A quick learner who is self-motivated and able to work independently.
Exceptional time management, organizational, and prioritization skills.
Strong attention to detail.
Excellent interpersonal, presentation, and written and verbal communication skills.
Ability to execute project initiatives focused on improvement and to support efficient day-to-day operations.
Ability to translate analysis into insights and actionable plans, and to collaborate on and execute those plans.
Understanding of problem-solving methodologies and familiarity with root cause analysis tools.
Proven conflict resolution and influencing skills, with strong relationship-building capabilities.
Outstanding customer service skills and adaptability to changing requirements.
Fluent in spoken and written English.

Nice To Haves

A bachelor’s degree in Business, Supply Chain, Finance, Industrial Engineering, or a related field is strongly preferred.
Experience with SAP Business Intelligence/Business Warehouse is preferred.
Preferred certifications include: APICS, CIRM, CPSM, PMP, SCOR, Lean, or Six Sigma.
Experience with SAP EWM is preferred.
Familiarity with relational databases is preferred.

Responsibilities

Generating, reviewing, and delivering quarterly bonus program and check-in reports for nonexempt employees.
Providing management with confidential performance data and insights for both exempt and nonexempt employees.
Serving as the reporting subject matter expert for data specifications and documentation.
Developing, maintaining, and analyzing operational reports, including monthly KPI reports and department scorecards.
Ensuring all data is verified and validated against both system records and physical operational processes.
Supporting problem-solving efforts through root cause analysis and the development of actionable solutions.
Analyzing operational processes and data to ensure efficiency and relevance, while identifying opportunities for process improvement and cost savings.
Partnering with Human Resources to meet defined deadlines for quarterly bonus program reporting.
Determining the most effective methods for warehouse process steps, taking into account systems, customer requirements, operational efficiency, ergonomics, and physical constraints.
Developing and maintaining operational work instructions by collaborating with peers, operations leadership, industrial engineers, IT, and other stakeholders.
Maintaining and supporting the work-instruction database where training records are stored.
Developing and maintaining a process for implementing operational changes, including obtaining proper authorization and archiving change history.
Training operations leadership on processes and work instructions.
Serving as the subject matter expert on operational processes.
Owning the development and maintenance of the process quality program at the distribution center.
Tracking and investigating the root causes of process quality issues, and collaborating with operations or independently implement solutions.
Reviewing, investigating, and reporting process infractions for both exempt and nonexempt employees in partnership with operations management.
Playing a key role in resolving process quality incidents that affect customer orders and overall customer satisfaction.
Managing incident data collection with the objective of identifying and improving process quality trends.
Collaborating with operations management and industrial engineering to refine and improve process quality standards.
Supporting the Industrial Engineer with improvement initiatives and projects.
Supporting and implementing process improvement and automation projects throughout the warehouse.
Collaborating with the Operations team, Safety team, and Industrial Engineer on process changes.
Auditing and supporting the Industrial Engineering department by collecting time studies of operational processes.
Taking ownership of maintaining and reviewing operational metrics and quality incidents with key stakeholders to influence strategy and action plans.
Working outside of regular business hours as needed to support operational projects.