Account Operations Specialist - Spanish Proficiency Required

MegaCorp Logistics • Wilmington, NC

18h • $17 - $19 • Onsite

About The Position

MegaCorp Logistics is a fast-growing third-party logistics company seeking highly creative and motivated individuals committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• Bilingual English/Spanish proficiency required.
• This position regularly communicates with Spanish-speaking customers, carriers, and/or business partners, and candidates must be able to communicate effectively in both English and Spanish in a professional business environment.
• 1+ year in freight brokerage or logistics preferred.

Nice To Haves

• Strong customer service and communication skills.
• Detail-oriented with the ability to multitask.
• Motivated and thrives in a fast-paced environment.
• Quick learner and problem solver.

Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Benefits

• Unlimited earning potential
• Medical/dental/vision benefits
• Matching 401(k) Plan
• Paid time off
• Commission on Account
• Life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree