Operations Specialist – Schemes

Hiscox•New York, NY

About The Position

The Schemes Operations Specialist supports the day-to-day running of the Schemes business by managing operational processes and driving change initiatives. Working closely with the Head of Operations, the role focuses on improving ways of working, embedding governance, and ensuring operational activity runs smoothly across the function. This position acts as a key support to the Head of Operations, taking ownership of tasks, coordinating stakeholders, and helping deliver both BAU activities and change across the business.

Requirements

Demonstrable experience in an operations, coordination, or change-focused role within insurance or a similar environment
Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders
Strong organisational skills with the ability to prioritise effectively across competing demands
Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes
Proven ability to deliver in a fast-paced environment, maintaining attention to detail and seeing tasks through to completion
Strong operational mindset – able to identify issues, ask the right questions, and drive solutions
Ability to work independently, taking ownership and acting as a reliable “right hand” support
Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint)

Nice To Haves

Experience in schemes or delegated authority environments

Responsibilities

Execute changes to existing schemes on behalf of and in collaboration with the Underwriting Governance and Change Manager, such as product re-builds, rate and wording changes within an agreed framework
Provide support for all operational processes within Schemes including warranty of New Schemes
Main point of contact for all Operational Risk Events and own the associated actions within on behalf of Schemes
Oversee the adoption of new processes, tools, or technology, ensuring minimal disruption to day-to-day operations.
Be the point person for all system changes and associated updates
Ensure our regulatory and governance procedures are adhered to
Assist in the accurate and timely issuance of reporting both internal and external
Develop and implement comprehensive change management strategies and plans.
Support the processing teams to ensure timely and accurate processing of all schemes policy data
Assess the impact of change on business processes, systems, and personnel to create mitigation plans.
Provide support to the Head of Schemes Operations and act as a delegate as required
Design and execute communication plans and training materials to support employees through transitions.
Define and measure success metrics (KPIs) to evaluate the effectiveness of change initiatives.
Build and manage a network of key stakeholders within the business and our Broker Partners on behalf of Schemes