Operations Specialist - Quality Assurance

Aldridge Pite, LLP

1d•Remote

About The Position

The Operations Specialist III – Quality Assurance position responsible for independently reviewing work product completed by the law firm to ensure full accuracy, completeness, and strict adherence to applicable legal standards, client requirements, and internal procedures. This role conducts detailed audits of filings, reports, correspondence, and supporting documentation to verify compliance and identify discrepancies, omissions, or inconsistencies. The specialist makes necessary corrections directly or coordinates with the responsible team members to ensure all deficiencies are resolved promptly and thoroughly. The position maintains clear documentation of findings, tracks recurring issues, and provides structured feedback to strengthen quality controls and reduce risk exposure. The Quality Assurance Specialist operates with a high level of independence, attention to detail, and accountability to ensure 100 percent compliance and protect the integrity of all firm deliverables.

Requirements

Bachelor’s Degree Required
5+ years of Default/Foreclosure/Title knowledge Required
BKFS, Tempo and, Equator experience highly preferred
Proficiency with Excel and other Microsoft Office Products
Ability to manage and prioritize large caseload
Ability to type at least 60 WPM
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change

Nice To Haves

BKFS, Tempo and, Equator experience highly preferred

Responsibilities

Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines, and internal procedures
Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission
Identify errors, omissions, and compliance gaps and make direct corrections when appropriate
Correct issues as they are discovered
Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure
Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation
Assist in developing and updating quality control procedures, checklists, and compliance standards
Provide feedback and targeted retraining recommendations based on audit findings
Ensure all final work product meets 100 percent compliance standards prior to release or filing
Provide assistance with other duties and special projects as needed.

Benefits

Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!