Operations Specialist Lead

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

2d•Onsite

About The Position

One full-time position (40 hrs/week) | West Omaha Satellite Clinic (120th & I) | Monday - Friday, 8:00 am - 5:00 pm, some evenings as needed. The Operations Specialist Lead welcomes and assists patients, their families, and visitors while at the satellite location. Responsibilities include answering questions, providing information on services, and directing people to the correct location of service while promoting an atmosphere that is hospitable and efficient. Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic. Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results. Promptly and professionally answers incoming telephone calls, identifies the caller's needs, correctly enters information in the database, and efficiently routes the call. Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly. Helps patients to complete registration forms. Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources. Helps patients to complete financial applications. Serves as an advocate for patients and OneWorld Community Health Centers. Interprets for non-English speaking patients during the medical visit. Assists patients and visitors by obtaining wheelchairs or other services as needed. Escorts patients who need help to their destination on campus. The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Requirements

High school diploma or GED required.
Proficiency in English and one other language required.
Computer proficiency in Microsoft Office products required.
One or more years of customer service experience (face-to-face and phone) required.
Basic operational knowledge of office machinery required.
Positive attitude, enthusiasm, high level of integrity, and a drive to do the best job possible required.
Ability and willingness to attend workshops, meetings, and/or in-services.
Demonstrated ability to relate with effectiveness to the public, the patients, and the health care providers of the OneWorld Community Health Centers.
Demonstrated ability to work as a member of a team, analyze and solve problems, and prioritize and organize tasks.

Nice To Haves

Medical office experience preferred.

Responsibilities

Welcomes and assists patients, their families, and visitors.
Answers questions and provides information on services.
Directs people to the correct location of service.
Promotes a hospitable and efficient atmosphere.
Schedules appointments.
Pulls and prepares medical charts.
Maintains smooth patient flow throughout the clinic.
Receives medical records and places them into the patient’s chart.
Completes the patient support template and enters results.
Answers incoming telephone calls promptly and professionally.
Identifies caller's needs, enters information in the database, and routes calls.
Greets visitors and patients upon arrival.
Ascertains patients’ and/or visitors’ needs and directs them accordingly.
Helps patients complete registration forms.
Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources.
Helps patients complete financial applications.
Serves as an advocate for patients and OneWorld Community Health Centers.
Interprets for non-English speaking patients during the medical visit.
Assists patients and visitors by obtaining wheelchairs or other services as needed.
Escorts patients who need help to their destination on campus.