Operations Specialist 2

B&H Photo Recruiting Department•Florence, NJ

17h•Onsite

About The Position

The Operations Specialist II is an advanced operations role responsible for supporting department performance through data analysis, problem solving, and oversight of daily execution. This position partners closely with the Area leadership to identify operational gaps, implement corrective actions, and drive improvements. It requires strong analytical capability, sound decision-making, and consistent follow through to support department results.

Requirements

Strong knowledge of warehouse operations, fulfillment processes, and performance expectations
Ability to analyze data, identify trends, and translate findings into actionable steps
Strong problem-solving skills with the ability to lead issue resolution
Ability to provide direction and reinforce accountability with employees
Strong communication skills with the ability to clearly present information and expectations
Ability to make sound decisions in a fast-paced environment
Strong organizational skills and attention to detail
Ability to manage multiple priorities and adjust to changing operational demands
Proficiency in Microsoft Excel and operational reporting tools
Working knowledge of WMS and labor management systems

Nice To Haves

Minimum of 6+ years of consecutive experience in logistics, warehouse, or fulfillment operations
Prior experience providing direction or supervision in a high-volume environment
Strong background in data analysis, reporting, and operational problem solving
Experience with WMS, labor management systems, and performance tracking tools
Advanced Microsoft Excel skills preferred (data analysis, reporting, pivot tables)

Responsibilities

Drive daily department execution to meet accuracy, volume, and service expectations
Monitor and analyze performance using WMS, labor systems, and operational reporting tools
Interpret data to identify trends, performance gaps, and recurring issues
Lead root cause analysis and implement corrective actions to resolve operational challenges
Take ownership of assigned operational areas, including performance results and follow-through on action plans
Recommend and drive process improvements based on data and operational observations
Provide direction to employees and reinforce accountability for performance
Support coaching conversations, performance follow-up, and issue resolution
Reinforce SOPs, safety expectations, and operational standards
Assist with shift planning, labor allocation, and real-time adjustments based on business needs
Make day-to-day operational decisions to address volume changes, staffing gaps, and process issues
Prepare and deliver clear reporting on department performance, risks, and improvement efforts
Ensure accuracy and consistency in system data and operational inputs