Operations Specialist II, Aerospace & Defense (US)

Airspace

3h•$23 - $26•Onsite

About The Position

Airspace is a tech-enabled freight forwarder redefining critical package delivery. As an Operations Specialist II, you will be responsible for resolving complex logistics challenges that fall outside standard operating procedures. This role requires independent judgment, proactive problem-solving, and strong communication skills to ensure shipments move efficiently and securely. You will leverage your expertise to source coverage for difficult shipments, de-escalate situations, and contribute to improving operational workflows. This position is crucial for maintaining the high standards of time-critical logistics that Airspace is known for.

Requirements

Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience
Proven ability to make sound decisions with incomplete information and under time pressure
Track record of de-escalating difficult customer or operational situations without needing to hand it off
Comfort sourcing non-standard solutions (specialized vehicles, oversized loads) rather than defaulting to escalation
Any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable), or willingness to obtain them
Continued availability to work the shift pattern required by your team
Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters

Nice To Haves

Minimum of 6-12 months in the OS II role
Consistently meeting or exceeding OS II performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs)
Demonstrated advanced problem-solving proficiency — independently resolving escalations rather than routing them upward
Working understanding of margin and cost tradeoffs as they relate to order decisions
Manager recommendation, confirming readiness to operate as an escalation point for the team

Responsibilities

Independently start carrier traces for failed-to-load or unable-to-locate shipments
Source driver coverage for any segment of an order, including oversized shipments
Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers
Apply training and tenured knowledge to anticipate complications and proactively solve for them
De-escalate most situations without assistance
Know when to escalate an order versus independently resolving it using available resources
Understand the downstream impact of decisions made within an order
Communicate proactively — not just reactively — with customers, drivers, and agents at every step of the shipment process
Maintain any certifications required for your assigned sector and stay current on related compliance requirements
Identify and suggest system features or workflow improvements that would help Operations