Operations Specialist I, Aerospace & Defense (US)

Airspace

6h•$20 - $23•Onsite

About The Position

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. As an Operations Specialist I, you're one of the first people to touch a new order, and how well you set it up determines whether everything downstream goes smoothly. This role is the starting point for every Airspace Operations career, where you'll learn the platform, the players (customers, Commanders, and agent service providers), and the judgment calls that come with time-critical logistics. The role is deliberately structured to build your foundation fast, so that by the time you're ready to advance, the fundamentals are second nature. Airspace moves the shipments that can't be late — for hospitals waiting on an organ, a grounded aircraft waiting on a part, or a production line waiting on a component.

Requirements

Prior logistics experience preferred, but not required — we'll train you on the platform, the workflows, and the judgment calls
Strong written and verbal communication skills; comfortable on the phone with customers under time pressure
High attention to detail — small errors in time-critical logistics have outsized consequences
Ability to multitask and shift rapidly between competing priorities
Comfortable following structured processes while also using judgment when a situation falls outside the standard playbook
Willingness to obtain any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable)
Available to work the shift pattern required by your team, including some evenings, weekends, or holidays as the network requires
Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
Minimum of 6 months in the OS I role (for advancement to OS II)
Consistently meeting or exceeding OS I performance standards (for advancement to OS II)
Demonstrated proficiency across all OS I responsibilities with minimal supervision (for advancement to OS II)
Manager recommendation, confirming readiness to independently own the additional judgment calls required at OS II (for advancement to OS II)

Responsibilities

Operate the Airspace Platform
Set up new orders by adhering to standard work practices and client-specific SOP instructions
Apply transit accessorials (e.g., wait time, parking, tolls) in PT as reported — for charges that are not auto-generated by the system
Navigate and interpret carrier booking and tracking systems relevant to the order
Accurately confirm job milestones are completed correctly and on time
Rapidly move between competing priorities without losing accuracy
Source driver coverage for any segment of an order
Use situational awareness to request or deny additional driver incentives when necessary
Update, manage, and/or change shipment documentation as needed
Apply training and tenured knowledge to find solutions to common or uncommon issues
Follow escalation procedures and guidance from senior team members when a situation exceeds your judgment
Professionally relay delays, issues, and updates through verbal and written communication
Anticipate disruptions (weather, traffic, carrier delays) and proactively offer alternatives to meet or beat required delivery times
Place orders on behalf of customers who are unable to use the online portal
Timely acknowledgment and action on all email, phone, and text requests
Consistently meet minimum metric expectations for phone availability and acceptance
Proper use of phone statuses; adherence to All Hands on Deck and Off-Phones guidelines
Stay independently informed by reviewing all communications provided throughout company platforms
Meet minimum metric requirements and customer service standards appropriate for an entry-level position.