Operations Specialist/Driver Mobile Health Centers

Denver Health and Hospital Authority • Denver, CO

9d • Hybrid

About The Position

We are recruiting for a mission-driven Operations Specialist/Driver Mobile Health Centers to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Women's Mobile Clinic Job Summary Under minimal supervision, the Mobile Health Center CDL Driver II plays a pivotal role in the day-to-day operations of the Mobile Health Centers. This multifaceted position involves performing medical assistant functions, patient registration, insurance verification, records review, billing, and maintaining accurate patient records. The role encompasses data entry for grant programs and operations support, ensuring seamless clinic flow. In addition to these responsibilities, the CDL Driver II provides crucial nursing support, handling invasive procedures, medication administration, appointment scheduling, and general reception services. Mobile Health Centers CDL Driver II is also responsible for training new Drivers to Mobile Health Centers Department

Requirements

• Completion of a clinical Medical Assistant training program resulting in a diploma or Certified Clinical Medical Assistant (CCMA), or a registered apprentice program certificate.
• Accredited program of Licensed Practical Nursing with an active LPN license Required
• 1-3 years Experience in a customer-facing position.
• CDL permit.
• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required
• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles Required
• Ability to prioritize and perform a multitude of duties in a fast-paced, demanding environment
• Knowledge of electrical/electronic systems, hydraulics, and internal combustion engines
• Ability to use critical analytical thinking skills to identify patients that are unable to fully participate in registration process due to injury, age, language or other undetermined barriers
• Microsoft Office Suite preferred
• Strong customer service skills.
• Ability to learn and be proficient in electronic health record documentation
• Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures
• Bilingual skills preferred

Nice To Haves

• Microsoft Office Suite preferred
• Bilingual skills preferred

Responsibilities

• Performs administrative medical assistant duties as required including various medical secretarial, financial bookkeeping and insurance tasks.
• Under minimal supervision, performs a variety of duties for day-to-day operations for the Mobile Health Centers including medical assistant functions, patient registration, and driving Mobile Health Center safely.
• Performs insurance verification and billing, appointment scheduling and telephone or on-line appointment reminders; timely updating of all pertinent patient record demographic information; telephone answering and clinic receptionist functions.
• Assists in the process to re-engage and maintain patient in care.
• Performs data entry for grant programs and operations.
• Assists provider including all back-office duties.
• Provides nursing support with various functions such as invasive procedures, medication administration, performing appointment and registration scheduling functions including general reception services.
• Assists the RN with clinical clerical functions.
• Maintains Vehicle maintenance records with minimal supervision.
• Schedule and facilitates vehicle maintenance, ensuring the fleet's optimal condition.
• Responsible for developing standard work to direct drivers to properly maintain water, diesel, gas, and propane levels.
• Safely and responsibly drives the DHHA Mobile Health Centers (MHCs) to and from its home location across the Denver metro area.
• Assumes proper set-up and break-down of MHC to service patients, including starting any of the medical or vehicle equipment.
• Troubleshoots non-working equipment by contacting appropriate support services (e.g., Hologic tech support, Biomed, eHealth Services, fleet management) and escalation as needed in timely manner.
• Secures MHC prior to return for overnight parking.
• Operates a variety of office equipment.
• Works flexible hours, including split shift and weekends as needed.
• Develop and run Epic reports to streamline mobile operations and to successfully meet ACS QI metrics.
• Perform data entry for grant programs and day-to-day operations, maintaining accuracy and completeness.
• Manage department work-queues.
• Assists with scheduling patient appointments, pre-registration, benefit verification and financial counseling on an as needed basis.
• Acts as an extender for the care team by assisting patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. request interpreters as appropriate, transportation services or prescription assistance) in an effort to facilitate care coordination and support plans of care.
• Organizes agendas and presents essential information during staff monthly meetings.
• Keeps the operations manager informed of daily operations through various channels, including huddles, email, text, or Webex.
• Participate in community outreach educational programs and educational activities to promote quality patient care.

Benefits

• Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
• Tuition assistance, career advancement pathways, and professional development
• Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree