Operations Specialist 1
About The Position
The Operations Specialist I works under the guidance of the Service Center Director to help deliver meal services to at-risk seniors living independently and connect them with essential services through referrals to trusted providers. The position is based at the North County Service Center in San Marcos, California, and works with internal staff, volunteers, and external agencies as part of the Meals on Wheels San Diego County Services Programs. The role includes supporting meal delivery operations, volunteers, and clients; maintaining routes, records, and program data; coordinating meal schedules; and handling client paperwork and payments. The position also transports meal delivery equipment to designated providers using a personal vehicle when needed. All participant information must be kept confidential.
Requirements
- Effective communication skills over the phone, and strong verbal and written communication skills.
- Proficiency in Microsoft Office, the Internet, and Outlook, with the ability to adapt quickly to new software.
- Ability to interact positively with people with varied personalities.
- Ability to communicate effectively with elderly and disabled individuals, including people with limited cognitive abilities.
- Ability to analyze competing ideas, choose a solution, and communicate information to all parties.
- Ability to organize large amounts of data into meaningful information.
- Dependable, conscientious, accurate, and detail-oriented.
- Proficient use of smartphones and basic apps such as Google or Apple Maps, text messaging, and email.
- Valid California driver’s license, proof of auto insurance, and a good driving record.
- Reliable, insured automobile with capacity to carry required equipment; current proof of insurance is required.
- Ability to ascend stairs if an elevator is unavailable and walk extended distances when a street is obstructed to ensure timely meal delivery.
- Reliable transportation is required.
- Successful candidates are subject to a background check as a condition of employment.
Responsibilities
- Answer phone calls courteously and promptly.
- Provide information about program services to potential clients and family members.
- Process new client intakes and communicate clients’ service needs to Service Center representatives.
- Develop and maintain volunteer delivery routes, and oversee production of daily volunteer route books.
- Maintain delivery route maps and tracking reports.
- Manage the client meal service database and produce reports as needed.
- Coordinate client meals and schedule changes.
- Assist with volunteer newsletters, orientations, and special events.
- Coordinate the Animeals program with Helen Woodward Animal Shelter representatives.
- Transport meal delivery equipment to designated meal providers using a personal vehicle when needed.
- Provide client services as assigned by the Service Center Director, including intakes, meal order changes, reassessments, and accounts receivable tasks.
- Maintain the confidentiality of program participant information.
- Undertake other assigned tasks and projects.
Benefits
- 160 hours of paid time off (PTO) annually, subject to the MOWSD PTO policy.
- 11 paid holidays annually.
- Choice of four HMO plans and two PPO plans through the Meals on Wheels group plan.
- Dental coverage.
- Vision coverage.
- Life insurance.
- Long-term disability (LTD) coverage.
- Employee Assistance Program (EAP).
- Flexible Spending Account.
- Personal device use stipend.
- 401(k) plan with up to 3% employer matching contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
