Operations Site Manager

Pet Meadow•Morrisville, PA

3d•Onsite

About The Position

The Operations Site Manager will oversee end-to-end production operations across all service areas, implementing Lean, Six Sigma, or Kaizen methodologies to reduce waste and improve efficiency. This role involves managing, leading, and supporting a team of approximately 16–24 employees, managing production schedules to meet output targets, customer deadlines, and cost constraints, and ensuring smooth coordination of schedules, staffing, and workflow. The manager will supervise drivers and oversee cremation and aquamation operations, ensuring compliance with OSHA, DEP, and industry-specific regulations while maintaining high standards of service, safety, and professionalism. Responsibilities also include budgeting and cost control, monitoring performance using KPIs, providing coaching and development to team members, collaborating with leadership to improve operational processes, handling escalations, and coordinating with vendors and the supply chain. The role requires demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners, and the ability to work in environments with exposure to biological materials, strong odors, elevated temperatures, and operational equipment. Compliance with workplace safety standards, including PPE, and the ability to perform physical tasks such as lifting, standing for extended periods, and manual handling are also necessary. Flexible availability, including weekends and holidays, is required.

Requirements

5 years of experience in managing operations, supervisory, or general management role
Strong leadership and team management skills
Excellent organizational and problem-solving abilities
Ability to work in a fast-paced, emotionally sensitive environment
Strong communication and interpersonal skills
High level of professionalism, empathy, and attention to detail
Experience with transportation and dispatch operations
Demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners
Ability to work in environments involving exposure to biological materials, strong odors, elevated temperatures, and operational equipment
Ability to comply with workplace safety standards, including proper use of personal protective equipment (PPE)
Ability to perform physical tasks, including lifting, standing for extended periods, and manual handling

Nice To Haves

Lean, Six Sigma, or Kaizen certificate holder

Responsibilities

Oversee end-to-end production operations across all service areas
Implementing Lean, Six Sigma, or Kaizen methodologies to reduce waste and improve efficiency.
Manage, lead, and support a team of approximately 16–24 employees
Managing production schedules to meet output targets, customer deadlines, and cost constraints.
Ensure smooth coordination of schedules, staffing, and workflow
Supervise drivers and oversee cremation and aquamation operations
Ensuring compliance with OSHA, DEP, and industry‑specific regulations.
Maintain high standards of service, safety, and professionalism
Budgeting and cost control for labor, materials, and equipment.
Monitor performance using KPIs such as OEE, throughput, and downtime.
Provide coaching, training, and development to team members
Collaborate with leadership to improve operational processes and efficiency
Handle escalations and support team members in sensitive or emotional situations
Vendor and supply chain coordination to maintain material availability and minimize downtime.
Assist in planning and implementing operational improvements