Operations Services Associate

Gore Mutual Insurance•Vancouver, BC

2d•CA$42,000 - CA$63,000•Hybrid

About The Position

This role handles, monitors, and manages tasks supporting the Underwriting Team and broker administration support. The purpose of this role is to optimize broker service with efficient, accurate processing of transactions and inquiries.

Requirements

1-3 years of relevant work experience
Data entry experience
General insurance knowledge
Document management experience
Knowledge of Windows and Microsoft Office.
Comfortable with repetitive tasks in a fast-paced environment.
Exceptional written and verbal communication and organizational skills.
Ability to multi-task and work to deadlines

Responsibilities

Respond to FAQ Email inquiries
Submit tickets to ServiceNow for broker issues needing IT attention
Respond to inquiries related to broker changes
New Users: Adding, Deleting and Account Audits
Troubleshoot EDI, Download, initial loads and password reset issues
Account management with CGI
Transactions in GWPC including Cancellations, Letters of Experience and Letters of Authorization.
Transactions in GWPC that are determined as low complexity (renewals, claims notices, policy changes )
Transactions in GWPC including Corporate support for policy corrections – example VIN corrections
Setting Pre-Renewal Directions for Broker Code changes
Provide support via phone queue and email
Open and manage IT tickets with 3rd party vendor, as required
Troubleshoot password issues, application issues on customer mobile devices and trip readings
Complete policy changes in GWPC for un-enrollment
Set Pre-Renewal Directions for Telematics Renewals
Categorization and distribution of incoming documents Personal Lines
Renewal triaging/activation for Personal Lines
Special Projects pursuant to Product & Pricing Initiatives
Overall Support for Personal Lines and Operations, as required