Operations & Service Liaison Specialist

Champion Homes • San Antonio, TX

4d • Hybrid

About The Position

Are you a versatile professional who excels at bringing order to moving parts, building out new systems, and stepping in to save the day wherever operations need a boost? We are seeking a dynamic, self-driven Operations & Service Liaison Specialist to join our team. This multi-faceted role bridges the gap between our factories and Titan service teams, manages our critical Parts Depots, and serves as the go-to resource for our Lot and Service Managers. From auditing inventory to building out cutting-edge CRM tracking systems, you will be the gears that keep our regional operations running smoothly.

Requirements

• Proven track record in operations management, inventory control, or service coordination (experience in manufactured housing or a related field is a major plus).
• Experience working with CRM systems and a knack for helping build/design new tracking workflows.
• Excellent spreadsheet and tracking skills with high attention to detail (experience with chargebacks and data audits preferred).
• Exceptional interpersonal skills; ability to collaborate effectively with factory teams, lot managers, and corporate directors.
• Highly organized but flexible enough to pivot priorities and travel on short notice to support the team.

Responsibilities

• Oversee initial stocking for new and existing Parts Depots.
• Manage monthly inventory requests and generate monthly replenishment lists for factories.
• Conduct monthly visual inspections (via photos) and perform quarterly on-site depot visits to ensure organization, safety, and operational standards are maintained.
• Proactively present ideas to optimize depot efficiency and recommend changes to the materials carried.
• Serve as the primary point of contact and bridge between the factory and Titan regarding service operations.
• Act as the first line of defense and go-to resource for Lot and Service Managers facing operational hurdles.
• Track and monitor complex, challenging, or highly escalated service issues to ensure timely resolution.
• Help build out the service portion of our CRM, implementing a brand-new tracking system utilizing a custom framework.
• Walk inventory during lot visits to assess the visual quality of the location and check the status of ongoing repairs.
• Serve as a versatile team player, floating to different locations or departments to fill in and provide hands-on help where needed most.

Benefits

• Comprehensive Travel Reimbursement
• Competitive Salary
• Autonomy & Impact: The opportunity to build new systems from scratch and directly influence operational efficiency.
• Full Travel Support: Seamless expense reimbursement for all corporate travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed