Operations Senior Manager
About The Position
The primary purpose of this position is to lead and manage the client reporting department, inclusive of statements, confirmations, client mailings, and prospectus delivery with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. This role requires enhanced customer service, process improvements, and complex problem solving, as well as an understanding of regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments.
Requirements
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
- 5+ years prior securities, banking, technology industry and/or job specific related experience
- Securities license 7 or 99 (or able to obtain license within 120 days)
- 5+ years demonstrated and sound experience leading and managing a team
- Demonstrated aptitude in building, directing and leading individuals and teams and change management
Nice To Haves
- 4-year degree from an accredited university in business, finance or related field
- 5+ years credit operations, project management, vendor management, analysis, and/or risk control experience
Responsibilities
- Lead the Operations Department to meet/exceed industry and company standards for service, innovation, and professionalism while embodying organizational values and acting as a positive role model.
- Stay current with regulations, trends, and technologies; ensure all processes and procedures align with regulatory requirements and are accurately documented.
- Serve as a principal decision-maker using business knowledge and sound judgment to guide department operations and support organizational initiatives.
- Build and maintain credible professional relationships with clients, internal business lines, and external vendors; actively solicit and respond to feedback.
- Design, review, and implement new processes and procedures to increase efficiency, reduce costs and risk, and enhance service quality.
- Execute oversight activities for complex and specialized deliverables to ensure controls effectively manage work quality, mitigate risk, and maintain regulatory adherence.
- Manage departmental budgets, financial forecasts, staffing models, and performance metrics in conjunction with senior management business planning.
- Provide training, coaching, recognition, and succession planning for team members; oversee performance management and compensation administration to ensure consistent, quality service delivery.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
- 401(k) program with company-matching contributions
- health, dental, vision, life and disability insurance
- paid time-off plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
