722080WD Government and Public Sector- Operations, Senior Associate

PwC•Ottawa, ON

8d•CA$84,700 - CA$134,700

About The Position

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Requirements

3–5 years of project-based experience in the public sector or exposure to a consulting environment.
Strong capabilities in data analysis, process mapping, optimization, performance management, market research, and organizational design/transformation.
Experience supporting large, complex system implementations (e.g., SaaS, HCM, ERP).
Data modeling and visualization expertise, including tools such as Excel and Power BI.
Experience leveraging AI tools to enhance productivity and process efficiency, and ownership of quality management for team deliverables.
Strong analytical thinking, problem-solving, and ability to deliver high-quality, value-driven outputs.
Excellent communication and interpersonal skills; ability to simplify complex concepts and take ownership of career development.
Effective leadership and project management skills, including delegation, accountability, agile ways of working, and mentoring team members.
Strong presentation/reporting skills, interest in public sector, emerging technologies, and commitment to diversity and inclusive collaboration.

Nice To Haves

Relevant certifications (PMP, CSM, CBAP, CMC, Lean Six Sigma) considered assets.

Responsibilities

Work with PwC professionals on high-profile engagements across business transformation design/execution, including program/project management and business case support.
Contribute to business architecture, operational readiness, performance frameworks, and service delivery model (SDM) design and options analysis.
Support program implementation, transition, service/program reviews, target operating model (TOM) design, and business process re-engineering for productivity and cost optimization.
Build strong client relationships by expanding industry and emerging technology knowledge, and sharing insights and PwC perspectives.
Identify and surface potential sales or business development opportunities to project leadership.
Engage in client interactions as a strategic advisor, leading/supporting workshops, interviews, facilitation, and data collection efforts.
Lead small to medium project tasks and teams, managing timelines, deliverables, delegation, and junior team support.
Proactively raise risks, issues, and mitigation strategies, while leveraging analytical tools and emerging techniques for problem-solving.
Conduct data analysis, research, and benchmarking to generate insights; develop recommendations, reports, and presentations while ensuring data quality and documentation.
Mentor junior team members, stay current on industry trends, support thought leadership and practice development, and contribute to business development and internal initiatives.