Government and Public Sector Operations, Associate

PwC•Ottawa, ON

5d•CA$58,400 - CA$97,500

About The Position

A career in Government and Public Sector (G&PS) Operations and Procurement (Ops & Proc) team within the Consulting Practice, will provide you with the opportunity to work in a dynamic environment that adapts to the quick changing needs of the public sector community while upholding principles of transparency, compliance and efficiency. The Operations & Procurement team will provide you with the opportunity to help government and public sector organizations with their business transformation initiatives, bridging the gap between business and technology. We focus on a series of service offerings such as: -Digital and operations transformations: Enabling digital and operations transformations’ design and execution. -Service delivery and program excellence: Aligning our clients’ services and programs to strategy to deliver performance and outcomes. -Productivity and operations optimization: Unlocking efficiencies, including clearing existing process bottlenecks leading to enhanced productivity, and optimizing costs effectively aligning resources to strategy. By providing tailored expertise and solutions, our consultants play a pivotal role in driving positive change within organizations to improve services provided to citizens. The Opportunity: As a Government and Public Sector Operations, Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Work with other talented PwC professionals on high-profile engagements, you will have diverse and challenging opportunities to bring your expertise to the following areas: Business transformations design and execution, including program and project management and benefits analysis / business case support Business architecture to inform solution design Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa) Performance frameworks and evaluation Service Delivery Model (SDM) development and options analysis Program implementation and transition support Fit for purpose service / program review and evaluation Target Operating Model (TOM) design and options analysis Business process design / re-engineering and productivity / cost optimization Support the preparation of reports and presentations that convey findings, recommendations, and project progress. Maintain project documentation and ensure data accuracy. Collaborate with your team to develop project plans, timelines, and deliverables. Assist in the execution of project tasks and continuously communicate progress and/or concerns and provide effective delivery on engagements. Provide support for project management activities, including managing engagement financials, and completion of engagement risk and quality processes. Use a range of tools and techniques to perform structured problem solving. Demonstrate critical thinking and the ability to bring order to unstructured problems. Support your team in engaging with clients to understand their operational challenges and goals. Assist in conducting client interviews, facilitating workshops, and data collection to identify improvement opportunities. Broaden your understanding of your clients and their industries. Conduct data analysis, market research, and industry benchmarking to provide insights and recommendations. Assist in assessing current processes and identifying areas for operational improvement. Stay up-to-date with industry trends, best practices, and emerging technologies. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.

Requirements

2-3 years' experience with project-based work in the public sector OR exposure to a consulting environment
Experience working with and/or supporting large, complex system related implementations (e.g. SaaS, HCM, ERP implementation).
Strong analytical and problem-solving skills.
Experience using AI tools to improve productivity and process efficiency
Excellent communication (written and verbal) and interpersonal skills, to impact, build relationships with an open mind and are passionate about client service excellence.
Customer-centric mindset for enhancing client relationships.
Ability to adapt to and implement technological solutions.
Interest in the government and public sector industry, with at least a fundamental understanding of the different types of government and public sector entities, their structures, policies, and regulations.
Interest in learning about emerging technologies and their impact on us and our clients.
A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Nice To Haves

Strong data modeling and visualization skills, including knowledge and proficiency in tools such as Microsoft Excel, Microsoft PowerBI, Alteryx, Python, etc. is considered a strong asset.

Responsibilities

Business transformations design and execution, including program and project management and benefits analysis / business case support
Business architecture to inform solution design
Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)
Performance frameworks and evaluation
Service Delivery Model (SDM) development and options analysis
Program implementation and transition support
Fit for purpose service / program review and evaluation
Target Operating Model (TOM) design and options analysis
Business process design / re-engineering and productivity / cost optimization
Support the preparation of reports and presentations that convey findings, recommendations, and project progress.
Maintain project documentation and ensure data accuracy.
Collaborate with your team to develop project plans, timelines, and deliverables.
Assist in the execution of project tasks and continuously communicate progress and/or concerns and provide effective delivery on engagements.
Provide support for project management activities, including managing engagement financials, and completion of engagement risk and quality processes.
Use a range of tools and techniques to perform structured problem solving.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Support your team in engaging with clients to understand their operational challenges and goals.
Assist in conducting client interviews, facilitating workshops, and data collection to identify improvement opportunities.
Broaden your understanding of your clients and their industries.
Conduct data analysis, market research, and industry benchmarking to provide insights and recommendations.
Assist in assessing current processes and identifying areas for operational improvement.
Stay up-to-date with industry trends, best practices, and emerging technologies.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.