Operations Senior Associate - Parametric

Morgan Stanley • Seattle, WA

1d • Hybrid

About The Position

The Operations Senior Associate has primary responsibility for working closely with Parametric regional sales teams, as well as other cross functional internal teams, to maintain excellent client relationships for the firm. The Operations Senior Associate will become a primary contact person for our client accounts, as well as an initial escalation for team members, to ensure high level client satisfaction and seamless experience with Parametric across our respective strategies. The Senior Representative will also be expected to initiate and drive team and departmental process enhancement, improvement, train new and existing employees, and assist with escalations/error resolution.

Requirements

• 4-year degree, preferably in related discipline such as economics, finance, marketing, or hospitality; work experience in lieu of degree will be considered.
• 5+ years proven experience working with financial services advisors / money managers.
• Relationship-building skills and ability to thrive in a team environment.
• Keen interest in and understanding of investment products and financial instruments such as equities and fixed income.
• Established communication skills - both internally/externally in written/oral/auditory essential.
• Familiarity with MS Office and the ability to learn additional internal/ external software programs.
• Resourcefulness, problem solving, and organization (ability to prioritize effectively)
• Willingness to work in fast-paced environment with hourly deadlines with attention to detail.
• Flexible, willing, and able to work long hours as needed.

Nice To Haves

• Introductory experience with registered investment advisors (RIAs), the Family Office community, separate accounts, unified managed accounts (UMAs), tax-efficient products, and/or indexes a plus.

Responsibilities

• Act as an escalation contact within the team, understanding the nuances of the trade error and ERIS processes.
• Facilitate training with new and existing team members, as well as act as a mentor to help coach and manage individuals informally.
• Assist with the creation of new processes and procedures as well as the implementation within the team.
• Help mitigate risk by having a deep understanding of the team’s control environment and assist in the review of these reports as required.
• Support the maintenance of existing client accounts.
• Assist/help lead team projects and initiatives.
• Establish mastery of internal systems to respond to client requests – asset values, status updates, tax efficiency, account performance, etc.
• Support the coordination of responses to client requests by liaising with internal teams, and utilizing internal resources for information, paperwork, transition analyses, etc.
• Establish working relationships with Distribution and other internal teams on existing client relationships.
• Establish working relationships with external contacts for new accounts and activity for existing clients.
• Gain proficiency and understanding of the channel guides and team policies and procedures in order to mitigate risk.
• Assist with coverage when team members are out and cross-train to ensure coverage.
• Help create and maintain channel guides as well.
• Help facilitate the day to day operations of the team including, new account requests, account asset movements and closures, analyses requests etc.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
• 10 Paid Holidays
• 401(k)
• Short/Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree