Operations Sales Manager - Remote USA

LUMINULTRA TECHNOLOGIES • Linthicum, MD

6d • CA$90,000 - CA$105,000 • Remote

About The Position

Luminultra is hiring for a Sales Operations Manager. This role is responsible for optimizing the processes, systems, data, and commercial support that enable our sales organization to perform at a high level and scale effectively. You’ll sit at the intersection of Sales, systems, analytics, and process improvement, using data and operational insight to improve execution, visibility, and business performance.

Requirements

• 5+ years of experience in Sales Operations, Commercial Leadership, Business Analytics, or a related field.
• A Bachelor's degree in Business, Finance, Marketing, Operations, Science, Engineering, or a related field is preferred; equivalent experience will be considered.
• Experience supporting a B2B sales organization, ideally within a complex, technical, industrial, manufacturing, technology, or recurring-revenue environment.
• Experience driving sales effectiveness through Salesforce and Power BI, including reporting, data quality, system adoption, and process improvement.
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable business recommendations.
• Strong project and change management skills, with the ability to lead initiatives from identifying an opportunity through implementation.
• Excellent communication and collaboration skills, with the ability to influence stakeholders across multiple levels and functions.
• Highly organized and detail-oriented, with a strong commitment to data accuracy, process discipline, and continuous improvement.

Responsibilities

• Partnering with Sales leadership on pipeline management, forecasting, KPIs, and sales performance; driving sales effectiveness, operational efficiency, and continuous improvement across the sales organization.
• Building and maintaining Sales Resources such as dashboards, reports, and analytics using Salesforce, Power BI, Excel and other systems as needed.
• Creating and publishing Standard Operating Procedures (SOPs) related to commercial functions, such as contract management, sales training, and pricing policy.
• Identifying opportunities across the sales funnel to improve conversion, deal velocity, and efficiency.
• Coordinating sales new hire onboarding and training across systems, processes, and commercial best practices.
• Leading strategic and continuous improvement initiatives that strengthen scalability, data quality, and operational effectiveness.

Benefits

• Generous paid time off, including 5 paid flex/sick days, 2 volunteer days, 3 weeks of paid vacation, and paid holidays.
• Company-matched retirement savings, with a 3% company match through our 401(k) plan in the U.S. and RRSP plan in Canada.
• Company-sponsored social events and opportunities to connect with colleagues.
• Performance bonus opportunities based on target achievement.
• Comprehensive health and wellness benefits, including health, dental, vision, life, and LTD coverage, with additional benefits such as critical illness and AD&D coverage available in Canada.
• Mental health resources and an Employee Assistance Program to support overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree