Operations Route Manager

EVE INTERNATIONAL LOGISTICS INC•Chicago, IL

15d•$60,000 - $70,000

About The Position

Eve International Logistics is a third-party logistics company focused on delivering fast and efficient supply chain solutions to customers. The Company was founded in 2017 and has experienced strong growth since its inception. EVE is located in the Lincoln Square neighborhood in Chicago. We are committed to providing employees with a meaningful work experience and ensuring the culture allows for personal and career development in a collaborate environment. Please see below for more details on the position and apply if you are interested! We are seeking a detail-oriented and proactive Operations Route Manager to support day-to-day transportation and supply chain operations. This role is responsible for ensuring shipments move efficiently, maintaining accurate information, and delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong problem-solving skills. This position will work closely with drivers and dispatchers to monitor and improve lane performance.

Requirements

High school diploma, GED, or equivalent; bachelor’s degree in business administration, supply chain management, logistics, or related field preferred
Experience in logistics, transportation, or supply chain operations
Background in customer service, carrier sales, or account coordination
Excellent verbal and written communication skills
Strong organizational and documentation skills
Ability to enforce policies clearly and professionally
Strong problem-solving skills
Ability to adapt to rapidly changing circumstances
Demonstrated time management skills; ability to prioritize tasks effectively
Ability to work independently and as part of a team
Strong interpersonal skills; ability to build rapport with customers and carriers
Demonstrated understanding of the supply chain; ability to identify and mitigate potential disruptions in the supply chain
Strong freight optimization skills
Ability to analyze data and trends
Strong attention to detail

Responsibilities

Track and trace shipments to ensure on-time pickups and deliveries
Coordinate with carriers, drivers, and internal teams to manage freight movement
Conduct regular check calls with drivers to monitor shipment status
Verify shipment details, including pickup/delivery times, locations, and documentation
Provide timely updates to customers regarding shipment status and any changes
Deliver high-quality customer service by responding to inquiries and resolving issues
Identify and troubleshoot issues, implementing solutions to minimize disruptions
Analyze route performance and report findings to the Operations Manager
Work directly with drivers and dispatchers to improve performance on assigned lanes