Operations Rotational Intern
About The Position
The Operations Rotational Summer Internship is designed to provide college students with broad exposure to GreatAmerica’s operational career paths through hands-on experience across key functions that support the customer and transaction lifecycle. Interns will rotate through Portfolio Management, Account Support, Sales Support, and Documentation to gain a practical understanding of how these teams work together to serve customers, support transactions, and drive operational excellence. This internship is ideal for students who are curious, relationship-oriented, adaptable, and interested in learning how different operational teams contribute to a strong customer experience and efficient business processes.
Requirements
- Currently pursuing a bachelor’s degree in business, finance, management, communications, supply chain, operations, or a related field.
- Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Nice To Haves
- Juniors are preferred
- Prior customer service, office, administrative, leadership, or project experience is helpful but not required.
- Eager to learn, comfortable asking questions, and excited to build a broad understanding of business operations.
- Interest in business operations, customer service, finance, leasing, process improvement, or relationship management.
- Strong communication and interpersonal skills.
- Curiosity and willingness to learn across multiple functional areas.
- Ability to adapt to changing assignments, teams, and priorities.
- Attention to detail and commitment to quality work.
- A collaborative mindset and desire to build relationships across teams.
- Accountability, follow-through, and ownership of assigned work.
- Comfort working independently and as part of a team.
Responsibilities
- Participate in a structured summer experience that includes onboarding, training, job shadowing, functional rotations, meaningful daily work, team meetings, and mini-projects.
- Gain exposure to Portfolio Management: Learn about portfolio monitoring, risk concepts, and business analysis.
- Gain exposure to Account Support: Support customer service activities and gain exposure to relationship management.
- Gain exposure to Sales Support: Learn how teams support customer communication, transaction support, and program execution.
- Gain exposure to Documentation: Gain exposure to contract accuracy, compliance, and funding preparation.
- Build an understanding of the end-to-end customer and transaction lifecycle.
- Shadow team members and leaders across multiple Operations functions.
- Contribute to meaningful projects and daily work that support business needs.
- Strengthen communication skills through frequent transitions, stakeholder interactions, and cross-functional collaboration.
- Develop enterprise thinking by seeing how operational teams connect rather than working in functional silos.
- Participate in a capstone project focused on improving the customer experience and operational efficiency across the transaction lifecycle.
- Work with fellow interns to explore the question: “How can we improve the customer experience and operational efficiency across the transaction lifecycle?”
- Interview stakeholders, analyze processes, identify opportunities, and present recommendations to Operations Leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
