Operations Rotational Intern

GreatAmerica • Cedar Rapids, IA

1d

About The Position

The Operations Rotational Summer Internship is designed to provide college students with broad exposure to GreatAmerica’s operational career paths through hands-on experience across key functions that support the customer and transaction lifecycle. Interns will rotate through Portfolio Management, Account Support, Sales Support, and Documentation to gain a practical understanding of how these teams work together to serve customers, support transactions, and drive operational excellence. This internship is ideal for students who are curious, relationship-oriented, adaptable, and interested in learning how different operational teams contribute to a strong customer experience and efficient business processes.

Requirements

• Currently pursuing a bachelor’s degree in business, finance, management, communications, supply chain, operations, or a related field.
• Interest in business operations, customer service, finance, leasing, process improvement, or relationship management.
• Strong communication and interpersonal skills.
• Curiosity and willingness to learn across multiple functional areas.
• Ability to adapt to changing assignments, teams, and priorities.
• Attention to detail and commitment to quality work.
• A collaborative mindset and desire to build relationships across teams.
• Accountability, follow-through, and ownership of assigned work.
• Comfort working independently and as part of a team.
• Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook

Nice To Haves

• Juniors are preferred
• Prior customer service, office, administrative, leadership, or project experience is helpful but not required.

Responsibilities

• Participate in a structured summer experience that includes onboarding, training, job shadowing, functional rotations, meaningful daily work, team meetings, and mini-projects.
• Gain exposure to Portfolio Management: Learn about portfolio monitoring, risk concepts, and business analysis.
• Gain exposure to Account Support: Support customer service activities and gain exposure to relationship management.
• Gain exposure to Sales Support: Learn how teams support customer communication, transaction support, and program execution.
• Gain exposure to Documentation: Gain exposure to contract accuracy, compliance, and funding preparation.
• Build an understanding of the end-to-end customer and transaction lifecycle.
• Shadow team members and leaders across multiple Operations functions.
• Contribute to meaningful projects and daily work that support business needs.
• Strengthen communication skills through frequent transitions, stakeholder interactions, and cross-functional collaboration.
• Develop enterprise thinking by seeing how operational teams connect rather than working in functional silos.
• Participate in a capstone project focused on improving the customer experience and operational efficiency across the transaction lifecycle.
• Work with fellow interns to explore the question: “How can we improve the customer experience and operational efficiency across the transaction lifecycle?”
• Interview stakeholders, analyze processes, identify opportunities, and present recommendations to Operations Leadership.

Benefits

• Exposure to multiple teams that influence customer outcomes.
• Experience working on real projects with measurable business impact.
• Stronger cross-functional relationships and communication skills.
• Practical insight into how customer experience, operational efficiency, compliance, and transaction support connect across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern