OPERATIONS REVIEW SPECIALIST - 73000033

State of Florida•Tallahassee, FL

1d•$47,668 - $101,775•Onsite

About The Position

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. The Operations Review Specialist is a key contributor within the Information Services Program (ISP), supporting Data Processing Services in the Payment and Fund Distribution unit, various .NET applications and SAP Hanna. This position serves as a liaison between business units, technical staff, and end users to ensure system solutions meet statutory requirements, program needs, and operational objectives. The specialist is responsible for analyzing business processes, developing and documenting system requirements, supporting system enhancements, and performing testing, training, and post implementation support. The role also participates in process improvement initiatives that promote efficient and accurate operations and is committed to strengthening technology driven services within the State of Florida.

Requirements

Six years of professional experience in business analysis, systems analysis, application support, project coordination, or a related field.
Two or more years of experience in gathering and translating business requirements into clear functional specifications.

Nice To Haves

Experience supporting financial and transaction based systems, including payment processing and fund distribution.
Experience with SAP, reporting, data analysis, and process improvement.
Experience using tools such as SQL, Visio, Azure DevOps, Microsoft Office Suite, .NET applications, web based systems, and database concepts.
Experience working in government, regulatory, or high compliance environments, with strong skills in issue analysis, root cause identification, and solution recommendation.
Strong communication skills with both technical and non-technical stakeholders.
Ability to manage multiple priorities, meet deadlines, adapt to change, and work independently or collaboratively.

Responsibilities

Analyzing business processes
Developing and documenting system requirements
Supporting system enhancements
Performing testing, training, and post implementation support
Participating in process improvement initiatives that promote efficient and accurate operations
Strengthening technology driven services within the State of Florida