OPERATIONS REVIEW SPECIALIST - 60002286

State of Florida•Palm Bay, FL

About The Position

This highly responsible position requires extensive knowledge of child abuse and neglect, experience in child protection programs, and expertise in administrative rules and statewide policies related to licensing and family safety requirements for children receiving in-home and out-of-home care. Assigned to a regional quality assurance unit, the incumbent develops and implements methods to monitor and evaluate service quality and compliance with rules, policies, and statutes across child welfare programs. The incumbent is expected to demonstrate the Department's values of integrity, accountability, responsiveness, empowerment, collaboration, innovation, personal responsibility, quality, urgency, and choice. The position participates in planning and conducting a range of quality assurance reviews, including reviews of child protective investigations, case management services, licensing, individual cases, child deaths, statewide programs, and federal compliance and quality services. It leads or participates in reviews, organizes review teams, analyzes program data, examines case files, interviews relevant parties, supports case consultations, and presents findings. The role also provides or develops training for staff and community groups and offers technical assistance to circuits and community-based care agencies.

Requirements

Extensive knowledge of child abuse and neglect.
Experience in child protection programs.
Expertise in administrative rules and statewide policies related to licensing and family safety requirements for children in in-home and out-of-home care.
Ability to develop and implement methods for monitoring and evaluating service quality and compliance with rules, policies, and statutes across child welfare programs.
Must demonstrate the Department's stated values: integrity, accountability, responsiveness, empowerment, collaboration, innovation, personal responsibility, quality, urgency, and choice.

Responsibilities

Participate in preparing and planning reviews of child protective investigations, case management services, licensing, individual cases, child deaths, statewide programs, and federal compliance and quality services.
Research applicable laws, rules, and policies; develop review standards and data collection tools as needed; and develop sample selection and review methodologies.
Lead and participate in quality assurance reviews of child protective investigations and foster care licensing, including “do drop in” activities, as assigned.
Organize and assign review team responsibilities and activities, establish review samples and site logistics, and assign cases in the web portal when applicable.
Analyze data in automated information systems related to child protection programs and review case files to collect review data.
Interview staff, providers, and clients to gain additional perspectives on review findings when needed.
Ensure case consultations take place for reviews with the CPI, supervisor, and assigned administrator.
Prepare and conduct entrance and exit interviews with circuit, regional, and CBC staff to present findings when assigned.
Assist with pre-service, in-service, and FSDMM training for CPI staff in Central Region as assigned.
Develop and present training for community providers or groups as assigned.
Provide technical assistance to circuits or community-based care agencies on programmatic or systemic issues.
Perform other duties as required.