Review Response Specialist

Widewalls Ltd

3d • $20 - $25 • Remote

About The Position

The Review Response Specialist writes the replies that local businesses across the United States put in front of their customers. You respond to online reviews and social comments on our clients’ behalf — thoughtfully, professionally, and with search visibility in mind — protecting and strengthening their reputation with every response.
This is a production seat with a craft standard: real volume, real deadlines, and no room for a careless sentence. You are writing in someone else’s voice, in public, about their business.
You are part of a team, but most of the day-to-day work is self-directed. You will also work directly with clients by email and phone on negative reviews and difficult situations. Standard working hours are 8:30-5 pm EST, with some rotating weekend coverage expected, not exceeding 40 hours per week.

Requirements

• 1+ years of copywriting or content writing experience.
• Excellent written and verbal communication. Proper use of grammar and spelling is an absolute must.
• Familiarity with SEO and best practices for web content development.
• Understanding of online reputation management and common review platforms.
• Strong organizational skills and attention to detail.
• Demonstrated ability to work independently and manage deadlines.

Nice To Haves

• Associate’s degree or higher in marketing, communications, business, or a similar field, or equivalent experience.
• Automotive retail or dealer group experience.
• Experience writing in a brand-governed or regulated environment.

Responsibilities

• Response quality: every reply must be accurate, on-brand, correctly toned, and free of grammar and spelling errors. It publishes under the client’s name, not ours.
• Turnaround: responses delivered within the standard, every day, without a backlog building behind you.
• Negative review handling: difficult feedback addressed in a way that resolves the situation for the customer and protects the client.
• Writing responses to reviews and social comments across Google, Facebook, DealerRater, Cars.com, Edmunds, Yelp, CarGurus, and other platforms.
• Applying each client’s voice, guidelines, and content priorities.
• Incorporating SEO best practices into response content.
• The handling of negative reviews and comments, in direct partnership with the client.
• The confidentiality of the client and customer information you handle, in line with Widewail’s data handling standards.
• Email and phone communication with clients in support of their online reputation.
• Recommending how a client could or should manage a difficult situation online.
• Escalating situations that need a manager or a client decision before they escalate on their own.

Benefits

• Medical, dental, and vision coverage, with HSA, FSA, and dependent care account options
• Company-funded Lifestyle Spending Account
• 401(k) with employer match
• Paid parental leave
• Combined time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree