OPERATIONS REVIEW SPECIALIST - 60056210 1 1 1 1

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs.

This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.

Requirements

• Must have a minimum of 4 years (48 months) of Advanced Microsoft Excel experience.
• Two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits
• Must live in or around Tallahassee, FL OR have a willingness to move to or around Tallahassee, FL
• Must be a current Department of Children and Families employee OR must have been employed with Department of Children and Families within the last five (5) years or less.

Nice To Haves

• Two years or more of customer service, investigating, accounting, processing insurance policies or determining eligibility.
• Associate’s degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Have a minimum of 2 years (24 months) of experience in SNAP.
• Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebtEDGE).
• Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
• Bilingualism, with a preference of Spanish

Responsibilities

• Serve as the primary for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
• Monitor EBT/EFT reports for suspicious activity.
• Monitor EBT/EFT services contract performance indicators.
• Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
• Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
• Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
• Act as liaison to federal oversight agencies.
• Coordinate EBT disaster services.

Benefits

• The Department of Children and Families is a tobacco-free environment.
• US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
• SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).
• RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
• BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.
• BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree