OPERATIONS REVIEW SPECIALIST (WT: MS ANALYST I) - 76004111

State of Florida•Tallahassee, FL

2d•Hybrid

About The Position

The Motorist Services (MS) Analyst I in the Bureau of Motorist Services Support, Quality Assurance (QA) Program is essential in meeting the Florida Highway Safety and Motor Vehicles’ (FLHSMV) statutory directive and strategic goals by working to strengthen the integrity of driver license and motor vehicle issuance offices throughout the state. This position will work independently in a project-oriented position that serves to protect the citizens of Florida by ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities as well as working to strengthen and support partnerships with Tax Collectors and other government and private organizations partnering with FLHSMV. As a candidate for this position, you will be responsible for identifying possible weaknesses, recommending changes and enhancements, and working with management to resolve potential issues. The ideal candidate for this position is analytical, self-motivated, well-spoken, and an independent thinker. This career can be very rewarding for the individual who desires to play a part in protecting the citizens of Florida by recommending and implementing measures to improve credential issuance and reduction in fraud.

Requirements

Skill in using the Florida Driver License Information System (FDLIS)/Online Registration and Identity Operating Network (ORION) and/or Florida Real-time Information System (FRVIS).
Knowledge of the principles and techniques of effective oral and written communication.
Knowledge of the methods of data collection, analysis, and organization.
Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
Skill in conducting research, evaluating data, and developing recommendations.
Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
Ability to utilize problem solving and decision-making techniques.
Ability to work independently with minimal supervision.
Ability to work with and maintain confidential information.
Ability to establish and maintain effective relationships with others.
Must have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment).
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Must be experienced in issuing driver licenses and/or motor vehicle titles or registrations through the Online Registration and Identity Operating Network (ORION)/Florida Driver License Information System (FDLIS) and/or Florida Realtime Vehicle Information System (FRVIS).

Nice To Haves

Skills in Microsoft Excel
At least 5 years of experience in FDLIS/ORION and/or FRVIS.

Responsibilities

Identifying possible weaknesses in driver license and motor vehicle issuance offices.
Recommending changes and enhancements to improve processes.
Working with management to resolve potential issues.
Ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities.
Strengthening and supporting partnerships with Tax Collectors and other government and private organizations.