OPERATIONS REVIEW SPECIALIST - 64080794

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

The Bureau of Operations, System Support Services Unit, is seeking an Operations Review Specialist for their Customer Response Team. This role is an internal agency opportunity, accepting applicants only from Department of Health employees. The ideal candidate will have a drive to provide great customer service, navigate help desk ticketing systems and/or other task-management software, organize, monitor and maintain computer and other electronic property, understand user access and access management for computer systems, be able to review reports and identify operational needs, and provide management support for property, equipment and software system user access planning.

Requirements

• Communicate effectively verbally and in writing.
• Work independently.
• Understand the department’s technology and hardware uses and practices and exercise independent judgement in working with internal and external stakeholders.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, summarize and compartmentalize high-level information, and organize information and data.
• Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels.
• The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods.
• Must be willing to physically come into the office to perform job duties.

Responsibilities

• Assists management with analyzing and developing improved managerial policies, practices, methods, procedures, and organizational structures.
• Manages, plans, and organizes the administration of the division’s property management activities, including maintaining equipment inventories.
• Provides liaison support between the division and other Department offices regarding IT equipment and system user support, specifically user access.
• Assists management in the evaluation of work measurement studies, operational audits, and other elements of property management and property administration.
• Formulates recommendations to solve issues and prepares report findings.
• Assists management in the development and implementation of office policies, procedures and desk guides.
• Administer core systems (LEIDS Accounts, Agenda 2.0, MFA/SSO platforms, AMS, etc.)
• Performs other duties as required by management.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed