OPERATIONS REVIEW SPECIALIST - 73000367
About The Position
This is an Operations Review Specialist position in the General Tax Administration Program, Taxpayer Services Process, Resource Support Group. The incumbent conducts organizational studies to analyze data, processes, and strategies; recommends improvements to policies and procedures to enhance efficiency and data integrity; and provides technical assistance to support effective and efficient operations. Also, the incumbent may be responsible for program analysis, management consulting, and examination development. The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
Requirements
- Currently employed with the Florida Department of Revenue
- Two years of experience analyzing operational problems or issues and recommending corrective actions for improvement
- Two years of experience with developing operational reports, technical writings such as operational manuals, procedures, guides, operator instructions for systems operations, or reporting
- One year of experience serving as a leader, facilitator, or member for special team assignments or projects to implement key process elements or measures
Nice To Haves
- Experience with Microsoft Access or SQL
- Experience with contact center technology
Responsibilities
- Conducts organizational studies to analyze data, processes, and strategies
- Recommends improvements to policies and procedures to enhance efficiency and data integrity
- Provides technical assistance to support effective and efficient operations
- May be responsible for program analysis
- May be responsible for management consulting
- May be responsible for examination development
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
- Career training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
