OPERATIONS REVIEW SPECIALIST - 73005435

State of Florida•Orlando, FL

12d•$47,668 - $63,653•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. This is a highly responsible professional position that reports to the Revenue Program Administrator in the Payment Processing and Fund Distribution Unit and provides support to the Program and regional processes in the areas of performance analysis, quality assurance, and strategic research and evaluation.

Requirements

Currently employed with the Florida Department of Revenue.
Two years of experience in Payment Processing & Fund Distribution Operations.
One year of experience participating in or leading a project or team.
One year of experience analyzing procedures and workflows.
Two years of experience analyzing and resolving complex scenarios.

Responsibilities

Analyzing and resolving complex case issues; reviewing and completing adjustments to financial information; and working with other processes, including technical staff, to enhance system functions.
Conducting monitoring activities, reviewing operational transactions and performance information, and writing reports.
Reviewing procedures and system functionality to identify existing and potential gaps that create areas of financial risk to the Program and recommending solutions.
Coordinating and communicating with program office and regional child support team members regarding operational and monitoring activities, procedures and system functions and projects and proposed changes.
Identifying trends in production and performance and reporting to management.
Participating in Payment Processing teleconferences by suggesting and presenting process improvements, workflow changes, system enhancements, and educational topics.
Leading or participating on teams.
Consulting with management on the development and evaluation of operational plans.
Analyzing monthly performance, perform trend and comparative analyses to determine reason for performance variations, developing recommendations and solutions and reporting results.