Operations/Retail Manager

Creature Comforts Pet Resort•Town of Evans, NY

6d•$21 - $25•Onsite

About The Position

Creature Comforts is looking to hire a Full Time Operations/Practice Manager. This leadership role requires a passion for working with animals, a drive for success, and enjoyment in coaching and building a winning team while meeting and exceeding business metrics. The ideal candidate should not be deterred by doggy hair or drool. The Operations/Practice Manager will lead the team and operate a large volume pet care facility, reporting directly to the General Manager and Owner. This role is accountable for all day-to-day operations, client satisfaction, staff management, fiscal accountability, and ensuring adherence to all processes and systems. The PM/OM is the primary point of contact for operations and is responsible for meeting established customer service standards for both internal and external customers. Creature Comforts is a multi-location, high-volume facility offering Grooming, Boarding, Training, and communal playtime. The business seeks a strong PM with solid experience and the ability to run the operation independently. This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development, and creating exceptional customer experiences.

Requirements

Minimum of a 2-year degree (4-year preferred) in Business/Accounting or Zoological/Animal Science.
Minimum of 3 years in a Manager or Operations Manager position, managing at least a group of 5 people.
Strong track record of successful staff management, including hiring, firing, training, and support.
Strong track record of customer service and client satisfaction.
Must be available to work weekends and holidays.
Must have open availability morning, afternoon, and evenings.
Must be able to be on your feet for 8+ hours a day.
Must be able to lift 50+ lbs.
Must be able and willing to walk dogs that are 90+ pounds or two dogs at the same time.

Nice To Haves

Pet care facility experience highly preferred, but not required if other skill sets are exceptionally well-suited.

Responsibilities

Employee hiring, firing, coaching, performance monitoring, and team building.
Scheduling and assuring proper staff coverage with fiscal consideration to payroll cost.
Overseeing all facility operations including boarding, daycare, grooming, training, and add-on services.
Ensuring the safety of dogs, staff, and clients.
Consistently meeting and exceeding established, high-quality customer service standards.
Handling customer complaints to ensure positive outcomes.
Maintaining high cleanliness and sanitation standards.
Addressing maintenance needs.
Monitoring supply inventories.
Assisting in day-to-day accounting functions, primarily client account review.
Generating payroll reports and processing payroll.
Reconciliation of daily deposits and software.
Participating in direct animal care when needed, including administering medication, feeding, occasional dog walking, and cleaning tasks (dishes, animal rooms, runs, kitchens).