Operations Representative #203

Museum of Science • Boston, MA

3d • Onsite

About The Position

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Requirements

• Experience in high guest volume, fast-paced settings.
• Proven experience multi-tasking in a calm and efficient manner.
• Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
• Provides excellent customer service to everyone they interact with in the museum.
• Occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs.
• Standing 50% of the time, walking 40%, and sitting approximately 10%.
• Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking.
• Ordinary hearing, visual acuity, and depth perception.

Nice To Haves

• Multilingual

Responsibilities

• Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry.
• Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed.
• Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations.
• Assist in evacuating visitors from the building during emergencies calmly and helpfully.
• Perform other work-related duties as required by the Manager.

Benefits

• Equal Employment Opportunity
• Attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.
• A work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed