Operations Representative #203

Museum of Science • Boston, MA

4d • Onsite

About The Position

The Operations Representative plays a key role in delivering a positive, memorable guest experience. This proactive team member is responsible for welcoming guests and handling admissions and operations in high-traffic areas such as the exhibit hall entrance, 4D Theater, school group check-in, special exhibits, Public Science Common, and the Theater of Electricity. Participate in Museum initiatives to support the Museum’s commitment to providing your guests and colleagues with a welcoming and comfortable environment. Provide friendly, professional service by offering accurate information and assistance to guests. Address their needs promptly, resolve issues effectively, and seek support when necessary. Represent the Visitor Services Department and the Museum positively, ensuring all interactions reflect the Museum’s commitment to a world-class, welcoming experience.

Requirements

• Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings. Proven experience multi-tasking in a calm and efficient manner.
• Enthusiasm: Exhibits passion and excitement over Has a can-do attitude. Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
• Attention to detail: Does not let important details slip through the cracks or derail a project.
• Customer service: Provides excellent customer service to everyone they interact with in the museum.

Nice To Haves

• Multilingual

Responsibilities

• Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry.
• Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed.
• Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations.
• Assist in evacuating visitors from the building during emergencies calmly and helpfully.
• Perform other work-related duties as required by the Manager.

Benefits

• Equal Employment Opportunity
• Attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.
• A work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed