Operations & Project Specialist, LTC

SPS Health LLC•Milwaukee, WI

3d•$58,000 - $68,000•Hybrid

About The Position

The Operations & Project Specialist, LTC executes, coordinates, documents, and maintains recurring operational processes across SPS Health’s long-term care (LTC) business. The role supports GPO, PSAO, FMS, client onboarding, pharmacy data operations, operational reporting, Salesforce maintenance, Monday.com workflow maintenance, SharePoint resources, and cross-functional implementation work. The duties listed below are not all‑inclusive and may be expanded as needed at management’s discretion. Employees are expected to maintain confidentiality, follow all company policies, and perform additional responsibilities as assigned.

Requirements

2–4 years of experience in business operations, project coordination, implementation, healthcare operations, client operations, or a related function.
Ability to manage multiple workstreams, recurring deadlines, and dependencies.
Experience maintaining structured processes, systems data, project plans, SOPs, or workflow documentation.
Strong organization, attention to detail, written communication, and follow-through.
Ability to independently execute recurring work while escalating exceptions appropriately.
Monday.com or comparable work-management platform.
Salesforce as an experienced business user, including structured updates, reporting, and data cleanup.
SharePoint, including document libraries, file organization, collaboration, and process-documentation management.
Lucidchart, Microsoft Visio, Miro, or equivalent process-mapping software.
Microsoft Excel, including lookups, pivot tables, cleanup, filtering, and reconciliation.
Microsoft Teams, Outlook, and Microsoft 365.

Nice To Haves

Experience using artificial intelligence tools, such as Claude or Microsoft Copilot, to support research, documentation, data analysis, project coordination, and business communications.
Monday.com workflow automation and dashboards.
Salesforce bulk-data-management or reporting experience.
Tableau
sFTP, WinSCP, ShareFile, Azure Storage Explorer, or comparable exposure.
FrameworkLTC, QS/1/RedSail, SuiteRx, or other pharmacy-management-system exposure.
Healthcare, pharmacy, PBM, LTC, GPO, PSAO, onboarding, implementation, or process-improvement experience.

Responsibilities

Perform roster, enrollment, eligibility, account and location validation, PBM tracking, reporting, audit, and follow-up activities for GPO and PSAO Operations.
Execute established submissions, reporting, reconciliation, tracking, and documentation workflows for FMS Operations.
Complete approved account updates, bulk maintenance, ownership and territory changes, data cleanup, imports, reporting, and routine quality audits in Salesforce.
Build and maintain approved boards, statuses, dashboards, forms, dependencies, automations, and recurring workflow structures under Manager direction in Monday.com.
Maintain libraries, SOP repositories, templates, controlled documents, versioning, archive structure, and team resources in SharePoint.
Maintain plans, checklists, dependencies, data requirements, action items, and readiness status; coordinate routine follow-up for Client Onboarding.
Monitor expected submissions, identify gaps, perform standard business validation, conduct routine outreach, and escalate technical exceptions for Pharmacy Data Feeds.
Maintain workplans, action logs, milestones, dependencies, risks, meeting notes, decisions, and stakeholder follow-up for Project Coordination.
Prepare recurring reports, rosters, trackers, audits, and reconciliations; investigate discrepancies and escalate material findings.
Draft and update procedures, checklists, templates, workflows, and training materials.
Complete assigned system, reporting, documentation, roster, onboarding, or data activities after business requirements have been approved and handed off by Trade, Client Services, Account Management or another business owner.
Identify recurring pain points, assist with workflow design, and support testing and implementation of approved changes.
Maintain proficiency as trained secondary coverage for assigned critical workflows and periodically perform backup responsibilities.