Operations Project Manager|Services

KLA•Milpitas, CA

9d•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Requirements

5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent work experience

Nice To Haves

PMP Certified.
Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
Experience with Service delivery of capital equipment.
Experience with use of AI\LLM tools.
Exposure to Enterprise Systems CRM, SAP, ECO management.
Ability to work across multiple time zones with a geographically dispersed team.

Responsibilities

Partner with leadership and cross functional team to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies.
Coordinate project schedule and strategies with other project owners.
Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead.
Conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency.
Manage activities for the program project plan, track achievements, create and track critical metrics, managing scope/schedule/budget, and providing structured reporting executive leadership.
Work closely with and influencing multi-functional and subject matter experts’ teams.
Act as a change agent, driving process changes across the organization, using change management standards and methodologies.
The opportunity for travel domestically and foreign to collaborate with KLA global teams.
This candidate will manager 2-3 people as well as cross functional teams.