Operations Project Manager (Retrieval Ops)

Cotiviti • Remote,

4d • $60,000 - $85,000 • Remote

About The Position

The Operations Project Manager supports Cotiviti's Retrieval Operations team with new technology initiatives, triage of system issues, client onboarding, process improvement, and general day to day or larger scale projects to ensure the overall success of the department and the revenue the team supports. This role will develop and deliver progress reports, proposals, requirements documentation, etc. Will also identify and manage project dependencies and critical path and track project milestones and deliverables. This role also serves as a project lead for key initiatives.
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States. We work with more than 180 healthcare payers, including all of the top 25 plans in the United States, to deliver higher-performing payment accuracy, risk adjustment, quality improvement, network and clinical analytics, and consumer engagement programs. We take in billions of clinical and financial data points, analyze them, and help our clients discover ways they can improve efficiency and quality. In addition, Cotiviti supports the retail industry with audit and recovery services in order to increase efficiency and maximize profitability.

Requirements

• 1-3 years’ experience in healthcare/managed care or other appropriate industry.
• Demonstrated experience managing multiple priorities and teams in a business setting against hard deadlines.
• Excellent critical problem solving, presentation, analytical and quantitative skills with excellent verbal, written, and interpersonal communication skills.
• Ability to speak and present with authority, knowledge and confidence to stakeholders and clients on behalf of the company.
• Must be able to adjust well to new situations and changing priorities and motivated and able to thrive in a fast-paced environment.
• Autonomous and solution-oriented, with a strong customer service ethic.
• Familiarity working with multiple software and data applications, including proficiency in the MS Office Suite.

Nice To Haves

• Strong facilitation and stakeholder engagement skills.
• Critical thinking and curiosity.
• Change management experience or aptitude.
• Excellent verbal and visual communication.
• Empathy, adaptability, and a collaborative mindset.
• A self-starter attitude — someone who takes initiative and doesn’t need detailed direction.
• Commitment to team culture — lifts others up, models positivity, and embraces openness.
• Brings strong analytical thinking.
• Is skilled in visual storytelling with data — able to clearly communicate insights and trends.
• Experience with launching new products and services, healthcare data subject matter, agile methodologies and predictive modeling solutions a plus.

Responsibilities

• Executing process improvement initiatives and driving change management efforts across retrieval.
• Develop and deliver progress reports, proposals, requirements documentation, etc.
• Meet and receive feedback from project stakeholders on an ongoing basis.
• Identify and manage project dependencies and critical path.
• Track project milestones and deliverables.
• Serve as a project lead for key initiatives as directed.
• Work closely with sales/sales support, implementation teams and client services/account management to develop and ensure proper delivery of client expectations.
• Plan and schedule project timelines and milestones using appropriate tools.
• Participate in refinement of existing products, product development process and operational UAT sessions.
• Serve as a subject matter expert and resource to training, marketing, internal stakeholders and Training/QA teams as they develop and execute product and/or operational plans.
• Learn and execute established processes.
• Suggest, refine and document improvements to said established processes.
• Review and understand client contracts to ensure timely and accurate execution of deliverables.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Benefits

• medical, dental, vision, disability, and life insurance coverage
• 401(k) savings plans
• paid family leave
• 9 paid holidays per year
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed