Operations & Project Coordinator
About The Position
We are a growing, locally owned home services company specializing in custom closets, garage cabinetry, and epoxy flooring throughout Southern Maine. We are looking for an Operations & Project Coordinator to help keep projects moving, act as a bridge between sales and production teams, and ensure an exceptional customer experience from sale through installation. This is a high-responsibility role in a fast-moving small business and is best suited to someone who enjoys ownership, problem-solving, and keeping many moving pieces organized. The right person will thrive on systems, communication, and accountability — and will take pride in helping projects run smoothly and ensuring customers feel taken care of. This is not a passive desk job. It is a role for someone who likes ownership, solving problems, and helping a team succeed.
Requirements
- Exceptionally organized and detail-oriented
- Stay calm under pressure and can manage many moving parts at once
- Like systems, checklists, and improving processes
- Comfortable having direct but professional conversations
- Enjoy helping teams stay accountable and effective
- Learn technology quickly and are comfortable using multiple software systems
- Take ownership and naturally notice when something may fall through the cracks
Nice To Haves
- Experience in home services, construction, real estate, design, or project coordination
- Experience coordinating vendors, schedules, or logistics
- Experience managing people or helping teams stay organized and accountable
- Comfort reviewing numbers, KPIs, or operational performance
Responsibilities
- Help manage jobs from sale through installation
- Serve as a communication bridge between sales, office, warehouse, and installation teams
- Support salespeople by helping monitor project flow and follow-through
- Help identify process gaps, recurring issues, or bottlenecks and recommend improvements
- Track project timelines and proactively resolve bottlenecks
- Maintain visibility across approximately 30+ active jobs at a time
- Assist with process development/maintenance in CRM and project management apps like CompanyCam.
- Maintain updated project and training files internally
- Ensure project readiness for purchasing and submit vendor orders
- Coordinate purchasing, vendor communication, and operational details
- Coordinate with Production Manager to ensure job readiness and ensure details do not fall through the cracks
- Communicate professionally with clients regarding scheduling and project questions
- Help create a polished, organized, high-end customer experience
- Troubleshoot issues calmly and professionally when problems arise
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
