Operations & Project Coordinator

Trenchless Today. • Clifton Park, NY

15h • Onsite

About The Position

Trenchless Today is seeking a highly organized, detail-oriented Operations Coordinator to serve as the operational backbone of our growing company. This is an operations role for someone who takes pride in accuracy, organization, accountability, and execution. You will be responsible for coordinating projects, maintaining accurate records, verifying documentation, communicating with customers and field teams, managing schedules, and ensuring company processes are followed consistently. You will play a critical role as part of the Operations Team in keeping projects moving efficiently while supporting technicians, customers, and leadership. Trenchless Today is one of the fastest-growing trenchless sewer rehabilitation companies in the Northeast. We use advanced technology to repair underground infrastructure with minimal disruption to homes, businesses, and municipalities. As we continue to grow, we need people who thrive in fast-paced environments and take ownership of their work.

Requirements

• Exceptional organizational skills
• Strong attention to detail
• Excellent written and verbal communication
• Ability to prioritize effectively
• Strong computer proficiency
• Ability to work efficiently under pressure
• High level of personal accountability
• Operations coordination experience
• Project coordination experience
• Administrative management experience
• CRM software experience
• Scheduling software experience

Nice To Haves

• Construction or home service industry experience
• ServiceTitan experience is a plus

Responsibilities

• Maintain accurate project information across multiple software systems
• Verify job details, documentation, photos, videos, and technician notes
• Ensure projects move efficiently through each stage of completion
• Monitor project status and proactively address issues
• Coordinate between customers, technicians, management, and vendors
• Audit job files for accuracy and completeness
• Review technician paperwork and documentation
• Verify required photos and videos have been uploaded
• Identify missing information and resolve discrepancies
• Maintain high standards for record keeping and data entry
• Coordinate daily project schedules
• Adjust schedules as priorities change
• Communicate scheduling updates to customers and field personnel
• Assist with workload balancing and resource planning
• Ensure projects are properly prepared before work begins
• Answer leads and book jobs for the Sales Department
• Follow up on completed appointments
• Provide scheduling updates
• Confirm appointments
• Coordinate access requirements
• Communicate project status and schedule changes
• Ensure company procedures are being followed
• Follow up on incomplete documentation
• Support operational consistency across departments
• Help identify opportunities to improve efficiency and workflow

Benefits

• Paid Time Off
• Health Benefits
• Advancement Opportunities
• Ongoing Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed